Housekeeping Supervisor

Job Description

Description:

Job title

Housekeeping Supervisor

Reports to

Supervisory

Job Family

Assistant Housekeeper/ Executive Housekeeper

Job purpose

General Hospitality Job Responsibilities

Maintain hotel’s Quality Customer Service standards and uphold the mission statements through the strict follow up of the Hospitality Rules.

Maintain and abide to time clock rules, report to work area on time.

Keep high grooming standards at all times and keep work area clean and safe.

Wear, maintain and follow uniform standards at all times.

Must become familiar and proficient in all aspects of the property, departments, locations, hours of operations, rooms, activities, etc. respond to guests accurately.

Use guest etiquette at all times.

Follow proper Handling Inquiries/Requests and complaints standards, and maintain the guest satisfaction rule at all times.

Use proper telephone etiquette and answering techniques when answering the telephone.

Anticipate guest’s needs, respond promptly and acknowledge all guests, at all times.

Maintain positive guest relations at all times.

Follow proper emergency and safety procedures at all times.

Assist all disabled guests, catering to their special needs as much as possible.

Essential Duties and Responsibilities

Monitor the staff attendance daily

Review staffing radios and handout staff assignments

Follow up on equipment maintenance

Pick up radio and keys at beginning of shift

Report undesirable visitors to security immediately

Handle guest/employee injuries promptly and according to hotel procedures

Inspect linen and supply closets on all floors for maintenance, cleanliness and stock

Check Room Attendant’s carts for maintenance, cleanliness and stock

Check Room Attendants cleaning supplies; make sure they are approved

Check all vacant rooms and report any discrepancies

Check rooms for possible repairs and follow up with maintenance

Inspect the VIP rooms

Guide, motivate and encourage performance of staff

Consistently train attendants’ standards

Conduct weekly standard training

Conduct orientation and on-the-job training for all employees

Coach and counsel employees when needed and always with fair and equal treatment

Accept and communicate employee feedback

In case of shortage, fill in to complete the job

Supervisors are accountable at all times for: Achievement of standard of all tasks according to the SOP’s of each employee, training of standards, evaluating of employee performance on a daily basis, counsel and discipline when needed according to employees rules and regulations, retrain employees and keeping department head well informed on employee performance

Spot check room attendants cleaning results

Attend meetings as scheduled

Sign-out beeper/radio and housekeeping keys, log all keys in logbook

Inspect all completed rooms and ensure that all clean rooms meet hotel’s quality standards

Turn completed inspection sheets to Asst. Housekeeper/Housekeeper on a daily basis

Monitor employee’s lunch break

Check attendants sheets during lunch break and at the end of the shift

Inspect check-out rooms in time and report to Front Desk

Prioritize early arrivals and VIP rooms

Check all expected departure rooms and check-out rooms and communicate with room attendants to prioritize rooms

Monitor “Do Not Disturb” rooms following hotel procedures on DND rooms and report any discrepancies at once

Inspect offices, follow up on cleanliness

Inspect Hospitality room for cleanliness, maintenance and stock

Count and log all dirty and clean linen in log book

Inspect public areas, public restrooms, restaurants and pool area

Report all maintenance problems on a work order and follow up accordingly

Inspect rooms daily using the inspection list

Communicate with Assistant Housekeeper/Housekeeper continuously

Anticipate guest needs as necessary

Secure all lost and found items at storage of lost and found items

Take monthly linen inventory at end of the month

Check incoming and outgoing laundry

Walk through assigned areas that have been completed and check to see that they are cleaned to standards

Be familiar with the property’s fire and emergency program

Any other reasonable duties as required

Qualifications Knowledge, Skills and Abilities

Working conditions

This position works in the usual Guest environment with the usual considerations to space, lighting and ventilation. In addition to the Guest room this position may do work in the field.

Physical requirements

I hereby certify that I have read this document carefully and hereby acknowledge that I fully understand the information provided to me and that this information is subject to change.

Requirements:

Full-time