E-Commerce - Key Account Manager

Job Description

We are seeking a strategic and relationship-driven professional to manage key e-commerce accounts and help grow long-term business performance across major online retail partners. In this role, you will work cross-functionally to optimize assortment, strengthen account partnerships, improve execution, and support revenue growth through data-informed planning and disciplined account management.What You Will Do

Manage day-to-day relationships with key e-commerce accounts (Major Retailers:Home Depot, Lowe's, Amazon VC) and serve as the primary point of contact.

Develop and execute account plans aligned with sales, margin, and growth objectives.

Monitor account performance, identify trends, and recommend actions to improve results.

Collaborate with marketing, operations, supply chain, finance, and product teams to ensure strong execution.

Support product launches, promotional planning, pricing strategies, and digital merchandising initiatives.

Analyze sales data, forecasts, and inventory levels to maintain healthy stock and maximize availability.

Prepare business reviews, presentations, and performance updates for internal and external stakeholders.

Identify opportunities to expand assortment, improve conversion, and increase account profitability.

Resolve account issues promptly and professionally while maintaining strong partner relationships.

Stay informed on e-commerce trends, marketplace changes, and competitor activity.What We Are Looking For

Bachelor’s degree in Business, Marketing, Sales, or a related field, or equivalent experience.

3+ years of experience in Key Account Management specifically managing major retail portals such as Amazon (Vendor Central/Seller Central), Home Depot, or Lowe's.

Strong understanding of online retail operations, digital merchandising, and account management principles.

Proven ability to analyze data and translate insights into clear recommendations.

Excellent communication, presentation, and relationship-building skills.

Strong organizational skills with the ability to manage multiple priorities and deadlines.

Comfort working collaboratively across teams and influencing stakeholders.

Hands-on experience operating within ERP systems (NetSuite or Acumatica highly preferred) for inventory, order processing, and pricing management.

Proven track record in B2B sales negotiation, P&L management, promotional strategies, and margin optimization for large retail accounts.Preferred Qualifications

Experience with major e-commerce platforms, online marketplaces, or omnichannel retail accounts.

Knowledge of digital marketing, search optimization, and conversion drivers.

Familiarity with forecasting, demand planning, or inventory management.

Experience preparing executive-level presentations and business reviews.

Full-time