Hotel Front Desk Part-Time 3PM-11PM

Job Title: Front Desk Agent / Guest Service Representative

Location: Hampton Inn 160 River Oaks Cove Georgetown, Texas 78626 (Behind Burger King on I-35 frontage road)

Job Type: Part-Time positions available including weekdays, weekends and holidays.

About Us: Join our welcoming team at the Hampton Inn Georgetown! We're proud to offer clean, comfortable accommodations with our signature Hampton hospitality, free hot breakfast, indoor pool, and easy access to downtown Georgetown, Southwestern University, restaurants and major attractions. As part of the Hilton family, we prioritize guest satisfaction and team member growth.

Position Summary: We are seeking friendly, reliable, and customer-focused individuals to serve as our Front Desk Agents. In this role, you'll be the first point of contact for our guests, delivering exceptional service while handling check-ins/check-outs, reservations, and daily hotel operations.

Key Responsibilities:

Greet and welcome guests with a warm, professional attitude

Process check-ins and check-outs efficiently using hotel systems

Handle reservations, modifications, and cancellations

Provide accurate information about hotel amenities, local attractions, and services

Manage guest inquiries, requests, and complaints promptly and effectively

Process payments, handle credit transactions, and balance daily reports

Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction

Maintain a clean and organized front desk area

Promote hotel services, loyalty programs, and upsell opportunities when appropriate

Qualifications:

Previous hotel front desk, customer service, or hospitality experience preferred (but not required—we provide training!)

Strong communication and interpersonal skills

Ability to multitask in a fast-paced environment

Basic computer proficiency (experience with hotel PMS systems like OnQ, Opera and PEP is a plus)

Reliable, punctual, and able to work flexible shifts including weekends and holidays

High school diploma or equivalent

Must be able to stand for extended periods and lift up to 25 lbs occasionally

Benefits:

Complimentary Coffee bar

Competitive hourly pay

Paid time off

Discounted hotel rooms worldwide through the Hilton family of brands (Go Hilton travel program)

Opportunities for growth and advancement within Hilton properties

Positive, supportive team environment

If you're passionate about hospitality and enjoy making guests feel at home, we'd love to hear from you!