Customer Service Representative

Customer Service Representative – Remote/Hybrid

Company: CACI

Position: Customer Service Representative

Job Type: Full-Time

Work Arrangement: Remote / Hybrid

Location: United States

Position Overview

We are seeking a professional, dependable, and customer-focused Customer Service Representative to join our team. The successful candidate will be responsible for providing excellent customer support, responding to inquiries, resolving customer concerns, and ensuring a positive experience throughout every interaction.

This position offers a remote/hybrid work arrangement, providing flexibility while maintaining effective communication and collaboration with team members.

Key Responsibilities

Respond promptly and professionally to customer inquiries by phone, email, chat, or other approved communication channels.

Listen carefully to customers, understand their needs, and provide accurate information and appropriate solutions.

Resolve customer concerns and complaints while maintaining a professional and courteous approach.

Document customer interactions, requests, issues, and resolutions accurately in company systems.

Follow established policies, procedures, and service standards.

Escalate complex or sensitive issues to the appropriate department or supervisor when necessary.

Follow up with customers to ensure their questions or concerns have been properly addressed.

Maintain accurate customer records and protect confidential information.

Work collaboratively with internal teams to resolve customer issues and improve service delivery.

Meet established customer service, quality, productivity, and response-time standards.

Stay informed about company services, policies, procedures, and available resources.

Contribute ideas and feedback that can help improve customer satisfaction and overall service quality.

Required Qualifications

High school diploma or equivalent; additional education or training is a plus.

Previous customer service, call center, administrative, hospitality, retail, or related experience preferred.

Excellent verbal and written communication skills.

Strong interpersonal and problem-solving abilities.

Ability to remain professional and patient when handling challenging customer situations.

Strong attention to detail and organizational skills.

Ability to work independently while also collaborating effectively with a team.

Comfortable using computers, email, web-based applications, and customer service systems.

Ability to manage multiple tasks and prioritize work effectively.

Reliable internet connection and a suitable workspace for remote work, where applicable.

Preferred Qualifications

Experience working in a remote or hybrid customer service environment.

Experience with CRM, ticketing, or customer support systems.

Experience handling high-volume customer inquiries.

Familiarity with Microsoft Office or similar productivity applications.

Previous experience supporting government, technology, healthcare, financial services, or other regulated environments is a plus.

Work Environment

This is a Remote/Hybrid position, depending on business requirements and the employee's assigned location.

Employees working remotely are expected to maintain a professional and secure workspace, reliable internet connectivity, and the ability to participate in virtual meetings and communicate effectively with team members.

Compensation & Benefits

Competitive salary based on qualifications and experience.

Remote/hybrid work flexibility, where applicable.

Professional development and career-growth opportunities.

Collaborative team environment.

Benefits package available to eligible employees.

Opportunities to develop valuable customer service and professional skills.

Application Process

Interested candidates should submit an up-to-date resume and professional profile for consideration.

Applications will be reviewed based on qualifications and relevant experience. Selected candidates will be contacted regarding the next steps in the recruitment process.

Equal Opportunity Employer: Employment decisions are made based on qualifications, merit, and business requirements, in accordance with applicable law.