Practice Administrator

Job Summary

The Practice Administrator I provides operational leadership for center operations while also assuming expanded program responsibilities. This role oversees all Practice Management functions and provides additional leadership for fee-for-service operations, FQHC partnership operations, member relations activities, and cross-functional program performance. The Practice Administrator I works to drive operational consistency, member engagement, growth support, and partnership execution. Scope of Responsibility

All Practice Manager functions plus additional program responsibilities

Front Office Staff, Transportation, Security, Housekeeping, Nursing Team, Fee-for-Service Program, FQHC Partnership Program, and Member Relations Coordinator

Expanded program accountability across center operations

Direct supervision of frontline staff and program personnel

E ssential Duties and Responsibilities

Oversee daily center operations to ensure reliable member access, timely service, and efficient team workflows.

Lead front office, transportation, security, housekeeping, nursing support, and Member Relations teams in alignment with operational expectations.

Monitor staffing, schedules, productivity, attendance, service levels, and daily readiness.

Maintain compliance with organizational policies, regulatory requirements, documentation standards, and service expectations.

Address member service and operational concerns promptly and professionally in partnership with appropriate leaders.

Advance quality, safety, and service excellence initiatives across the center.

Promote consistent use of standard work, job aids, workflows, and escalation processes.

Partner with center leadership to identify barriers, implement corrective actions, and enhance the member experience.

Support readiness for internal audits, regulatory reviews, compliance checks, and operational assessments.

Lead cross-functional operational and program initiatives that strengthen consistency and accountability.

Oversee Fee-for-Service and FQHC Partnership operations in alignment with organizational goals and compliance standards.

Support center growth, member engagement, partnership performance, and program execution.

Coordinate Member Relations activities, workflows, performance expectations, and service recovery support.

Track program KPIs, operational metrics, productivity trends, service levels, and performance outcomes.

Partner with clinical, operational, and administrative leaders to remove barriers and improve cross-functional workflows.

Implement standard work, process changes, job aids, and program updates across assigned teams.

Coach and develop frontline staff and program personnel through performance management and leadership routines.

Minimum Qualifications

Education

Bachelor's degree required; master's degree preferred.

Experience

5-7 years of healthcare operations experience with demonstrated program oversight.

Leadership Experience

Experience managing multiple programs and cross-functional teams.

Knowledge Required

Healthcare operations, program management, value-based care, and FQHC operations, extensive EMR experience-eCW experience preferred. Preferred Competencies

Operational leadership and execution

People leadership, coaching, and accountability

Member-centered service orientation

Healthcare compliance and regulatory awareness

Workflow optimization and process improvement

Data-informed decision making and KPI monitoring

Cross-functional collaboration and communication

Change management and standard work adoption

Working Conditions

Primarily operates in a healthcare center environment with frequent interaction across clinical, operational, and administrative teams.

Requires ability to manage competing priorities, respond to operational escalations, and support team readiness throughout the day.

May require occasional travel, extended hours, or schedule flexibility based on center needs, organizational priorities, or urgent operational issues.

Physical Requirements

Ability to communicate clearly and exchange accurate information constantly.

Ability to remain stationary for long periods of time.

Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.

Ability to occasionally move objects up to 20 lbs.

Direct Reports

Administrative Supervisor, (Lead)Front Office Coordinator, Housekeeping Aide, Transportation Supervisor (if applicable), Transportation Coordinator/dispatcher/representative, Nurse Lead, Member Relations Staff