Level 2 Systems Engineer for fast growing MSP

Job Description

We are currently seeing to hire a Level 2 Systems Engineer for our fast growing MSP.

Responsibilities:

Support Level 1 engineers with complex helpdesk tickets and/or project tasks.

Research and procure hardware.

Perform quality control, pre-deployment checks on laptops/desktops PCs.

Regular client site visits to Central Ohio locations.

Work with clients to develop documentation and discuss projects with third party vendors.

Document actions in knowledge base and ticket system.

Manage Windows based environments, M365 tenancies, and other commonly used platforms.

Qualifications:

Previous experience in helpdesk or similar Level 1 type role.

Knowledge of Active Directory, Windows Server Operating Systems, Windows Desktop Operating Systems, Business Networking Concepts, Backup/Restore procedures, Network Security Concepts and Functions.

Full-time