Endpoint Computer Refresh Analyst

Job Description

Title: Endpoint Computer Refresh Analyst

Work Model: Hybrid – 3 days onsite – might be up to 5 days at first

Employment Type: Contract until END OF YEAR + extensions

Position Overview

COTA is seeking a hands-on Endpoint Computer Refresh Analyst to support its enterprise hardware refresh program. This individual will be responsible for preparing, configuring, deploying, and validating laptops, desktops, tablets, and mobile devices while providing a smooth transition experience for end users.

This is an ideal opportunity for an IT professional with strong desktop support, hardware deployment, Microsoft Intune, SCCM/MECM, Windows endpoint, asset management, and end-user support experience.

The Analyst will work closely with Desktop Engineering, Service Desk, IT Asset Management, and other IT teams throughout the endpoint lifecycle.

Key Responsibilities

Coordinate the full lifecycle of endpoint refreshes, including device preparation, imaging, configuration, testing, deployment, and post-deployment validation.

Configure Windows laptops and desktops using standard Microsoft Intune and SCCM/MECM processes.

Apply endpoint security policies, compliance requirements, applications, and configuration profiles.

Prepare equipment for end users, including peripherals, user profiles, software, and network connectivity.

Perform scheduled workstation deployments, hardware swaps, and desk-side refreshes across COTA locations.

Troubleshoot hardware, software, login, connectivity, peripheral, and post-migration issues.

Support iOS and Android device refreshes, including enrollment, configuration, and validation.

Partner with IT Asset Management to track inventory, device assignment, refresh eligibility, and replacement cycles.

Maintain accurate CMDB and ITSM records, including serial numbers, assignments, hardware lifecycle status, and disposal information.

Serve as a primary point of contact for employees receiving new equipment.

Provide users with clear instructions and hands-on support throughout the device transition.

Ensure refreshed endpoints meet organizational security and configuration standards before deployment.

Coordinate with Desktop Engineering, Service Desk, IT Operations, and Asset Management to resolve deployment issues.

Required Qualifications

Hands-on experience in desktop support, endpoint support, IT deployment, PC refresh, or deskside support.

Experience installing, imaging, configuring, and deploying Windows laptops and desktops.

Working knowledge of Microsoft Intune.

Experience with Microsoft SCCM / MECM / Configuration Manager or comparable enterprise endpoint deployment tools.

Experience troubleshooting Windows endpoints, applications, peripherals, user profiles, and connectivity issues.

Comfortable performing hands-on workstation swaps and desk-side deployments.

Strong end-user communication and customer service skills.

Experience maintaining accurate equipment or asset records.

Ability to manage multiple device deployments while following standardized processes and documentation.