IT Engineer - Intermediate - VF

Job Description

Title: IT Engineer - Intermediate

Location: Columbus, OH 43215

Duration: 12 months Temp to Hire

Qualifications:

• 2-5 years Dynatrace and observability experience

• Incident response and troubleshooting experience

• Experience supporting enterprise monitoring platforms

• Understanding of observability concepts

• Monitoring/Application Performance Monitoring experience

• Cloud (Azure) and automation experience

• Experience with network monitoring tools

• Strong communication skills

• ITSM experience (ServiceNow preferred)

Education & Certifications

• Bachelor's degree in computer science, Information Technology, Engineering, a related field, or equivalent work experience

• Relevant certifications a plus (Dynatrace, Azure, ITIL)

Preferred

• Dynatrace Associate Certification

• Experience in enterprise environments

• Knowledge of infrastructure technologies

• Familiarity with multi-tool observability ecosystems

• Strong automation/DevOps mindset

• Ability to translate technical insights into business impact

Responsibilities:

Dynatrace Product Operations

• Perform daily health checks of Dynatrace SaaS tenant, ActiveGates, extensions, and integrations

• Administer Dynatrace user access, identity groups, management-zone assignments, service identities, and API-token ownership

• Manage Dynatrace product configuration including RBAC, tagging, dashboard governance, creating workflows, environment configuration

• Monitor Dynatrace consumption, identify unexpected telemetry growth, support cost attribution, and recommend optimizations that preserve required monitoring coverage.

• Deploy and support OneAgent, Smartscape, Synthetics, and Real User Monitoring (RUM)

• Build dashboards and KPIs aligned to business outcomes

• Maintain monitoring standards, event management, knowledge articles, and operational runbooks.

• Perform analytics and reporting on the Dynatrace platform

• Support platform upgrades and future adoption

• Manage vendor escalations with Dynatrace support

• Collaborate with internal teams to customize Dynatrace solutions to meet specific application and infrastructure needs

Application Onboarding

• Support onboarding of new applications into Dynatrace

• Validate Monitoring requirements and acceptance criteria

• Assist application teams with instrumentation and monitoring design.

• Verify ServiceNow routing and alert configuration prior to operational acceptance.

Monitoring & Observability

• Review and improve alert quality by addressing duplicate, noisy, unactionable, incorrectly scoped, or incorrectly routed Dynatrace Problems and notifications

• Drive application performance monitoring (APM)

• Perform anomaly detection and root cause analysis assisting technology teams

• Correlate performance data across application and infrastructure layers

Cross-Platform & Network Monitoring

• Support approved integrations between Dynatrace and infrastructure, cloud, network, and ITSM monitoring

• Help integrate Dynatrace with network and infrastructure monitoring tools

• Collaborate with teams using network performance and flow tools

• Correlate telemetry across application, network, and infrastructure layers

Cloud & Automation

• Administer and support approved Dynatrace monitoring for Azure-hosted applications, infrastructure, and platform services

• Use scripting or automation to improve repeatability, configuration quality, reporting, and support efficiency

• Collaborate with cloud and network teams on connectivity, access, and platform prerequisites

Incident & Operations Support

• Diagnose Dynatrace product, collection, configuration, integration, and access issues.

• Investigate OneAgent, ActiveGate, extension, synthetic-monitoring, and telemetry-collection failures.

• Validate telemetry availability and freshness during incidents.

• Use metrics, logs, traces, topology, events, and synthetic results to support technical investigations.

• Partner with application, infrastructure, network, cloud, and ServiceNow teams to route issues to the team capable of restoration.

• Document investigations, corrective actions, known gaps, and vendor escalations in the applicable ITSM records.

• Participate in problem management and continuous-improvement activities for recurring failures, alert noise, routing issues, and monitoring blind spots.