DCY - Technical Writer 3/ TW3

Job Description

AM - Ashley Hetman

In person interviews

Hybrid Columbus - candidate needs to be able to report as needed

Technical Writer 3

A Technical Writer (TW3) is needed for the Modernization /

Re-write of a .NET Application. The TW3 would be responsible for all Technical

Documentation, Business Process descriptions, system requirements, workflows

and release materials are accurate, consistent and aligned with DCY governance

standards and will work closely with software Developers, Business Analysts,

Program teams, QA Testers and Project leadership.

Role:

Create and

Maintain Architecture Diagrams, API Documentation, Data Dictionaries, Entity

Relationship Diagrams and System Configuration guides.

Document

current state and future state workflows, including Intake Process, Billing

Flows, Automated Jobs and System interactions.

Maintain

documentation libraries and subscription lists.

Identify,

create, revise, and maintain documentation and templates needed by the

Application Teams.

Develop,

enhance, and maintain user documentation for multiple applications and Ensure

appropriate control.

Develop User

guides, Quick Start Manuals, SOP s and Training Content for Program Staff,

supervisors and Administrators.

Determine

procedures for use of on-line documentation tools and version control

documentation as appropriate.

Educate both

business and technical groups on the essential need for developing and using

standard documentation for all processes.

Organize and

prepare work effectively to facilitate proactive resolution of problems, rather

than reactive.

Identify and

make recommendations around documentation and templates needed by the

Application Teams.

Work with

users and other State personnel to ensure that the solutions meet State

business requirements.

Identify and

initiate continuous improvement opportunities.

Direct the

development of accurate estimates for documentation requests/activities as

required

Review and

understand the Application Teams workplan.

Determine

time estimates and schedule for own work and resolve issues in a timely manner.

Identify and

track issues, risks and action items.

Review and

approve procedures for use of on-line documentation tools as appropriate.

Identify

business and technical documentation needs not currently addressed.

Promote the

need for developing and using standard documentation for all processes within

the organization.

Perform

detailed reviews of interim and final tasks as appropriate.

Oversee

processing of service requests.

Manage,

deploy, and schedule Technical Writer activities.

Develop and

manage short and long-term documentation plans and schedules.

Understand

work requests/needs within Application Teams

Work with

Team Leads and Group Leads to set documentation goals.

Experience:

Ideally, 5-6 years of similar experience in

projects that involved legacy system migration, re-factoring or modernization

would be highly preferred.

Educational requirements:

Education: 4 year college Degree in IT, Computer

Science, Engineering or Business with a focus on Technology

The Position is Hybrid and the hire should be able to come

to DCY office in Columbus as needed.