Program Manager (Salesforce)
Description:
Program Manager (Salesforce)
Engagement Type: Contract
Location: Columbus, Ohio
Client: Ohio Department of Children and Youth (DCY)
Work Arrangement: Primarily remote, with one in-person day in Columbus every two weeks.
Interview Process: In-person interview.
Job Id: 814407
Job Summary
The Program Manager (PM) will oversee, lead, and administer the setup and implementation of DCY’s Salesforce Program. The PM will drive the Salesforce Org setup, oversee Salesforce projects, application rewrites, governance, and operations, and ensure timely delivery that meets business, technical, and quality requirements.
Key Responsibilities
Strategic Planning & Leadership
Define and drive the overall Salesforce program vision, strategy, and roadmap.
Align Salesforce initiatives with business goals and stakeholder priorities.
Lead cross-functional teams in program planning and execution.
Program Oversight
Manage the end-to-end lifecycle of Salesforce-related projects and initiatives.
Oversee timelines, budgets, deliverables, and resource allocation.
Ensure governance, risk management, and compliance across Salesforce implementations.
Stakeholder Management
Act as a liaison between business stakeholders and technical teams.
Facilitate requirements gathering, prioritization, and expectation setting.
Communicate status updates, milestones, and issues to senior leadership.
Process Improvement
Analyze and improve business processes through Salesforce automation and tools.
Champion best practices in CRM adoption, data quality, and user engagement.
Drive continuous improvement using feedback, metrics, and analytics.
Technical Oversight (Non-Coding Role)
Collaborate with Salesforce developers, administrators, and architects on technical solutions.
Ensure scalability, performance, and maintainability of the Salesforce platform.
Oversee integrations with other enterprise systems, including ERP and marketing automation.
Change Management & Training
Lead change management efforts to support adoption of Salesforce features.
Plan and coordinate training programs for users and stakeholders.
Support user onboarding and provide enablement resources.
Reporting & Analytics
Track key performance indicators (KPIs) and success metrics for Salesforce initiatives.
Deliver dashboards and reports that provide business insight and value.
Additional Project Management Responsibilities
Provide oversight, direction, and guidance to project teams to ensure progress and alignment with business and technical requirements.
Drive the creation of governance processes for DCY’s Salesforce Program.
Assist with Salesforce Org setup and manage program planning, oversight, orchestration, coordination, and delegation.
Work with multiple vendors, internal teams, DCY leadership, and program area Subject Matter Experts (SMEs).
Lead meetings, oversee projects, manage the Salesforce Program plan, develop a program roadmap, facilitate vendor management, and manage risks and issues.
Develop and maintain work breakdown structures and project schedules.
Assist with requirements definition and coordinate with technology subject matter experts.
Drive projects toward on-time completion, within budget, and in accordance with quality standards.
Identify project risks and issues and develop mitigation strategies.
Conduct status meetings, perform risk assessments, track action items, and provide reporting to Division Leadership.
Implement risk mitigation strategies to ensure high-quality and timely project delivery.
Required Experience
Solid experience leading workflow automation solution implementations, including gathering and creating efficient business workflow processes.
Extensive knowledge of project management processes, systems development methods, technology management best practices, organizational change management concepts, and business process improvement methods.
In-depth knowledge of project planning techniques and automated project planning tools.
Experience managing multiple priorities and responsibilities.
Excellent documentation skills.
Experience creating detailed project documents, including project charters, implementation plans, test plans, deployment plans, and reports.
Experience delivering presentations tailored to the appropriate audience.
Excellent planning, organizational, and time management skills.
Strong verbal, written, and interpersonal communication skills.
Proven track record managing complex infrastructure and website development projects from conception through completion while working with cross-functional teams.
Experience performing business analysis and/or project management for software development projects.
Excellent client-facing and internal communication skills.
Experience in vendor management.
Excellent decision-making and critical-thinking skills.
Mandatory Requirements
4-year college degree or equivalent technical study.
7+ years of project management experience in Information Technology projects, with a proven track record of handling multiple projects concurrently and successfully delivering projects.
5+ years of business process analysis experience.
3+ years of workflow automation experience.
3+ years of Salesforce experience.
Competency in Microsoft applications, including Visio, Word, Excel, PowerPoint, and Outlook.
Preferred Qualifications
Large-scale Salesforce implementation experience.
Project Management Professional (PMP) credentials.
Experience leading digital workflow automation projects.
Required/Desired Skills Matrix
4-year college degree or equivalent technical study – Required
IT project management experience handling multiple projects concurrently – 7+ years required
Business process analysis – 5+ years required
Workflow automation – 3+ years required
Salesforce experience – 3+ years required
Microsoft Visio, Word, Excel, PowerPoint, and Outlook – Required
Large-scale Salesforce implementation experience – Highly Desired
Project Management Professional (PMP) certification – Highly Desired
Experience leading digital workflow automation projects – Highly Desired