Technical Support Representative - Evening Shift

We are looking for a motivated Technical Support Representative in our Pakistan office to assist customers and internal teams with technical issues, troubleshoot software problems, and ensure timely resolution of support requests.

Key Responsibilities

Answer inbound calls and assist clients with application-related issues

Troubleshoot account and application issues to identify root causes

Diagnose problems and run tests within the application to verify functionality

Submit support tickets for parts delivery requests and other necessary actions

Document client interactions and issue resolutions accurately

Escalate complex or unresolved issues to the appropriate internal teams

Follow up with clients to ensure timely resolution of their concerns

What We're Looking For

Proficient in spoken and written English

Strong technical aptitude with the ability to troubleshoot software/application issues

Highly attentive to detail with strong problem-solving skills

Prior experience in a customer support, help desk, or technical support role preferred

Excellent communication and interpersonal skills

Ability to multitask and manage time effectively in a fast-paced environment

Preferred Skills

Familiarity with ticketing systems (HubSpot, Intercom, etc)

Experience in healthcare technology, SaaS, or related industries is a plus

Full Time

If you're passionate about delivering exceptional customer experiences and enjoy building strong relationships, we'd love to hear from you. Apply using this link or send resumes to