IT Analyst - Nights

IT Analyst

Location: Fort Payne, Alabama

The IT Analyst will handle all technical support related to but not limited to desktops, laptops, printers, copiers, IP phones, RF scanners, PC emulators, servers, AS400, etc. at the South East Distribution Center, located in Fort Payne, AL.

Key Accountabilities:

Resolve all Level 1-2 troubleshooting and configuration of the facility's computer hardware

Resolve Level 1-2 technical support of the warehouse management system (WMS), which may include:

Verifying WMS processes

Configuring and data integrity utilizing query and file access tools on an AS400

Coordinate with facilities staff to troubleshoot MHE interface and assist Project Leads with configuration and/or database changes

Escalate Level 3 issues to a support staff at the corporate office for resolution

Work closely with Operations and Facilities Maintenance teams

Communicate regularly with internal and external customers for any needed support

Troubleshoot general technical problems from DC users

Must be on call 24/7 just in case of emergency and will be required to carry a Blackberry and respond to issues remotely via a company supplied laptop

Education and Experience:

High school diploma

Bachelor's degree or technical college preferred

Must have CCNP or 1-3 years of experience in general networking

3 years of experience in desktop/WHSE systems support

Experience in Windows operating system

Experience in Microsoft Outlook/Lotus notes or general email

Experience in a VOIP telecommunications environment

Skills and Behaviors:

Strong knowledge of general network protocols (TCPIP, DNS, DHCP, etc.)

Highly proficient in structured query language (SQL) for query and report development

Knowledge of Manhattan Associates PKMS/WM a plus

Ability to take direction from multiple supervisors and manage project and time effectively

Strong verbal and written communication skills

Must be resourceful and be able to act as a self-sustaining technical resource in a fast paced, challenging environment

The Children's Place is an Equal Opportunity Employer committed to a diverse and inclusive work environment.