Security - Ambassador

Security Welcome Ambassador

Rosewood Miramar Beach, a Rosewood Hotel, is looking for an exceptional and outstanding Security Welcome Ambassador. The Security Welcome Ambassador is the steward of the resort's arrival experience, managing the front gate with precision, discretion, and warmth. As the first point of contact, this role sets the tone for each guest's stay—delivering a gracious welcome while thoughtfully controlling access to ensure the privacy and security of all guests. This position requires a seamless blend of refined hospitality and unobtrusive security, where every interaction feels personal, composed, and effortless.

Qualifications:

Experience in front gate security, luxury hospitality, or private residential access control preferred

Polished, professional communication style with strong interpersonal skills

Demonstrated ability to balance guest service with firm policy enforcement

High level of discretion and confidentiality

Strong situational awareness and decision-making ability

Familiarity with gate systems, radios, and access control technology

Essential Duties & Responsibilities:

Front Gate Operations & Arrival Management

Serve as the dedicated point of control for all vehicle and pedestrian entry at the front gate

Greet each arrival with a warm, composed, and personalized welcome

Confirm reservations, resident status, and approved visitor access prior to granting entry

Coordinate continuously with valet, front office, and guest services to ensure smooth arrivals

Manage traffic flow at the gate to maintain a calm, orderly, and unhurried environment

Discreet Access Control & Property Protection

Enforce access protocols with professionalism, consistency, and subtlety

Screen vendors, deliveries, and contractors in accordance with resort policies

Maintain strict confidentiality regarding guest identity, presence, and movements

Exercise sound judgment in granting or denying access while preserving the guest experience

Remain vigilant to irregular activity and escalate concerns promptly and calmly

Guest Interaction & Service Excellence

Anticipate needs by recognizing returning guests and preferences when possible

Provide clear, courteous directions and assistance without disrupting the arrival flow

Handle inquiries or sensitive situations with poise, empathy, and discretion

Ensure every interaction reflects understated luxury and genuine hospitality

Communication & Documentation

Maintain accurate, real-time logs of visitors, vendors, and access activity

Communicate effectively via radio and internal systems with minimal guest disruption

Complete detailed incident reports as needed, maintaining professionalism and accuracy

Gatehouse Presentation & Standards

Keep the gatehouse and immediate entry area immaculate and organized at all times

Uphold impeccable personal presentation and uniform standards

Ensure the gate environment reflects the aesthetic and calm of a luxury coastal resort

Experience, Education, & Licensure:

Refined first impressions and arrival management

Discreet and effective access control

Emotional intelligence and composure

Attention to detail and situational awareness

Professional presence and reliability

Guard Card

The pay scale for this position is between $24.00 and $26.00/hour. This is the pay range for this position that the Hotel reasonably expects to pay.