End-User Technology & IT Support Specialist

We're hiring for two 100% Remote, Full-Time Direct-Hire roles:

End-User Technology Specialist

IT Support Specialist

We're partnering with a fast-growing SaaS technology company that develops one of the industry's leading digital marketing, website, and client engagement platforms for financial professionals. Their products help thousands of advisors grow their businesses, and they're known for their innovative, remote-first culture and strong investment in technology.

They're expanding its internal technology function and supports a distributed workforce.

Ideal candidates will have experience with:

Desktop/End-User Support (Windows & macOS)

Microsoft 365, Google Workspace, JumpCloud, Okta, Entra ID, Active Directory, Intune, Jamf, or similar IAM/device management tools

User provisioning/deprovisioning, MFA, SSO, group memberships, permissions & identity management

Remote troubleshooting using ticketing systems, chat, and video support tools

Endpoint management & security (CrowdStrike, Microsoft Defender, or similar)

Hardware provisioning, asset management, onboarding/offboarding, and inventory tracking

Creating knowledge base articles, runbooks, and technical documentation

Automation using PowerShell, Bash, Python, Google Apps Script, or Power Automate

Using AI tools to improve troubleshooting, documentation, and support workflows while validating results independently

Strong customer service, analytical thinking, and a proactive approach to researching issues before escalating.

If you possess these qualifications and are excited about the prospect of contributing to dynamic team, we encourage you to apply.