Technical Support Analyst (Ref: 18579)

Position: Technical Support Analyst (Ref: 18579)

Location: Petersburg, VA USA, 23803

Salary: $36.67/hr.

Duration: 4 Months 25 Days - Parttime

Openings: 1

Deadline: 08/14/2026

Description:

***Work Arrangement: Onsite

***Location: Petersburg, VA

We are seeking a skilled and proactive Technical Support Analyst III to join our team in Petersburg, VA. This position plays a critical role in assessing, maintaining, and supporting the organization’s technology infrastructure, including hardware, software, systems, and key technical initiatives.

This role begins as a 3-day per week (24 hours/week) contract position for the first three months, with the intention of transitioning into a permanent part-time position maintaining the same 24-hour weekly schedule.

Key Responsibilities

• Technology Needs Assessment:

o Evaluate organizational needs across hardware, software, systems, and upcoming technology initiatives.

o Track and document active projects, operational issues, user concerns, and action items.

• Technical Support & Troubleshooting:

o Provide tier-level technical assistance for applications, hardware, and system-related issues.

o Diagnoses, troubleshooting, maintains, and repair desktop computers, peripherals, and system hardware.

o Guide and coach staff through troubleshooting mobile devices, phone systems, asset inventory tools, and software application issues.

• Systems Maintenance & Asset Management:

o Document, maintain, upgrade, or replace hardware and software systems as required.

o Maintain precise and up-to-date asset inventory records.

• Procurement & Security Compliance:

o Evaluate and recommend IT equipment purchases to meet operational requirements.

o Maintain required administrative and technical security controls across software and integrated systems.

• User Guidance & Issue Escalation:

o Advise end-users on technology solutions to support operational needs.

o Communicate requirements to centralized IT operations and service desks for additional guidance.

o Promptly escalate critical system outages and urgent security issues to central IT and security operations teams.

Preferred Qualifications & Experience

• Prior experience supporting office relocations, including server room moves and telephone system setups.

• Prior experience initiating or supporting Electronic Health Records (EHR) system implementations.

• Strong communication skills with a proven track record of coaching non-technical staff through hardware and software solutions.

Job Requirements

• Work Location: 100% Onsite in Petersburg, VA.

• Interview Process: In-person interview required.

• Job Type: Part-Time Contract to Permanent

• Schedule: 3 days per week (24 hours per week)

Required / Desired Skills

• Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management Required - 1 Years

• General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. Required - 1 Years

• Experience leading meetings, configuring audio equipment Required - 1 Years

• Experience troubleshooting hardware and software-hands on or from a service desk Required - 1 Years

• Experience in creating professional communications to users Required - 1 Years

• Demonstrated success in managing and prioritizing work Required - 1 Years

• Must understand writing technical processes and instructions to simply processes for user. Required - 1 Years

• Must be able to write clear emails explaining technical issues and work toward solution and can follow up with user/district as needed Required - 1 Years

• Must be able to meet with staff and converse about technical resolutions needed and get as much information as possible during the meeting. Required - 1 Years

• Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required - 1 Years

• Experience working on PC Refresh projects Required - 1 Years

• Demonstrated knowledge policies and processes regarding PC Refresh Required - 1 Years

• Must demonstrate success working as a team member and collaborating to achieve objectives. Required - 1 Years

• Demonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup Required - 1 Years

• Excellent project management skills and ability to manage multiple priorities Required - 1 Years