Salesforce Program Manager - PMP

Job Title

Lead the end-to-end rewrite of the OCLQS system, including planning, requirements gathering, development, testing, deployment, and post-launch support.

Provide strategic direction and oversight for system modernization activities using Salesforce or integrating Salesforce components where appropriate.

Partner closely with IT, product owners, licensing specialists, SUTQ program staff, business analysts, QA, and external vendors, ensuring alignment throughout the project lifecycle.

Develop and maintain project plans, budgets, schedules, risk logs, and communication deliverables.

Facilitate stakeholder input from licensing staff, SUTQ administrators, child care providers, technical teams, and leadership.

Ensure compliance with state policies, data security standards, and federal reporting requirements.

Lead change management planning, system testing strategies, and statewide implementation activities.

Champion user-centered design and continuous improvement to enhance provider experience and reduce administrative burden.

Provide clear, concise executive reporting to department leadership and oversight bodies.