Sr Salesforce Developer - Field Service and Customer operations

Senior Salesforce Developer

Mainspring Energy is seeking a Senior Salesforce Developer to design, build, and support Salesforce solutions across Field Service, Operations and Maintenance, and Customer Success.

This role will serve as a key technical expert for Salesforce Field Service and the broader service ecosystem, including Service Cloud and Experience Cloud. The ideal candidate brings deep Salesforce Field Service experience and can translate complex operational and customer-facing requirements into scalable, reliable solutions.

This is a hands-on development role that will work closely with Field Operations, O&M, Customer Success, Engineering, and other enterprise systems leads to improve the systems supporting service delivery and the customer experience.

Salesforce Development and Solution Design

Design, configure, develop, test, deploy, and maintain Salesforce solutions using Apex, Lightning Web Components, Flow, SOQL, APIs, and native platform capabilities

Translate business requirements into scalable technical designs, workflows, data models, integrations, and user experiences

Evaluate native Salesforce functionality before introducing custom development or third-party applications

Ensure solutions are secure, maintainable, and aligned with Salesforce development best practices

Drive the adoption and maintenance of rigorous engineering methodologies, including version control, sandbox management, comprehensive testing, and streamlined release processes

Produce clear technical documentation, test plans, and deployment materials

Field Service and Customer Operations

Develop and enhance Salesforce Field Service capabilities, including work orders, service appointments, scheduling, dispatch, service territories, skills, mobile workflows, and preventive maintenance

Improve workflows for field technicians, dispatchers, service coordinators, O&M teams, and customer-facing users

Build and support Service Cloud solutions for case management, escalations, service history, customer communication, and issue resolution

Provision new users, mobile app troubleshooting, and data corrections

Develop and enhance customer and partner experiences through Experience Cloud

Integrations, Data, and Platform Support

Design, support, and maintain existing integrations between Salesforce and other enterprise systems

Support data modeling, migration, reconciliation, and data-quality efforts across customer, asset, and service records

Troubleshoot production issues, perform root-cause analysis, and implement sustainable fixes

Support release planning, testing, deployment, source control, CI/CD, permissions, and security

Monitor automations and integrations and help reduce technical debt over time

Business Partnership and Continuous Improvement

Partner with Field Operations, O&M, Customer Success, Engineering, and Enterprise Systems to gather requirements and deliver solutions

Lead or participate in discovery sessions, solution reviews, testing, and implementation planning

Identify opportunities to simplify workflows, improve platform performance, and increase user adoption

Communicate technical tradeoffs, risks, dependencies, and recommendations to technical and nontechnical stakeholders

Stay current on Salesforce capabilities and recommend relevant platform improvements

$123,500 - $145,000 a year This position is remote. The salary will be adjusted to reflect local market conditions based on employee location as well as the experience of the employee. Along with the base salary, Mainspring offers pre-IPO stock options + benefits

Does your experience not meet all of our posted requirements? Studies have shown that some people are less likely to apply to positions unless they meet every listed requirement. At Mainspring, we are committed to building a diverse, inclusive, flexible, and collaborative environment, so if you want to help us transition the world to clean and affordable electricity, and don't meet all posted requirements for a particular role, we'd still love to hear from you. Mainspring can sometimes be flexible enough to shift responsibilities for the right person, or otherwise identify open or upcoming roles that may better fit your professional background.

In more traditional words, Mainspring Energy, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

This compensation and benefits information is based on Mainspring Energy's estimate as of the date of publication and may be modified in the future. We generally do not negotiate on salary once we have made an offer. The level of pay within the range will depend on a variety of job-related factors that may include location, relevant prior experience and/or education, or particular skills and expertise. New hires joining the company tend to be paid within the starting base pay range noted above, with opportunities to increase pay over time based on development of additional skills, competencies, and company-specific knowledge.