Customer Representative

Job Description

The Customer Representative plays a crucial role in ensuring a positive customer experience by providing timely support and resolving inquiries effectively. This role involves handling customer orders, managing complaints, and collaborating with a medium-sized team to maintain high service standards. Reporting to the Customer Service Manager, the representative contributes to building strong customer relationships and continuous service improvement.

Responsibilities

Provide customer support and handle inquiries promptly

Resolve issues efficiently to ensure customer satisfaction

Process orders accurately and manage related data entry

Collect and document customer feedback

Manage complaints with professionalism and tact

Communicate effectively with customers and team members

Collaborate with a medium team (4-10 members) to achieve service goals

Preferred Qualifications

3+ years of experience in customer service

High school diploma or equivalent

Full-time