Client Support Specialist - Onsite

Client Support Specialist - Onsite

Genesis10 is currently seeking a Client Support Specialist for a Technology Company located in Columbus, OH. This is a 6+ month contract to hire opportunity. Compensation: $21.00 - $25.00 per hour, W2, based on qualifications.

Position Overview: This position is responsible for providing comprehensive wireless support for client operations, troubleshooting end-user problems, and supporting the Project Manager. The ideal candidate will have a strong drive for customer service and mobile technology, with a unique opportunity for a career path toward project management. The role begins full-time in the office with the potential to become hybrid after six months based on performance.

Key Responsibilities:

Receive and track new hire phone requests, create and submit device orders, and coordinate delivery

Provide Tier 1 and Tier 2 customer support for activating new equipment, troubleshooting issues, and corporate email setup

Manage activations for new accounts and personal to corporate account transfers

Provide White Glove support and process ad-hoc upgrade requests for the VIP/executive team

Serve as a liaison between General IT support groups and cellular carriers

Manage all wireless device and service orders, including monthly cancellations for zero-use lines

Create and maintain documentation updates

Coordinate mobile off-boarding in alignment with HR

Participate in recurring meetings to stay updated on account activities

Assist Program Managers with various projects and assignments

Primary Requirements:

High school diploma or equivalent

At least two (2) years of experience working with wireless carriers

Experience or understanding of Mobile Device Management (MDM) (e.g., Microsoft Intune) and Multi-Factor Authentication (MFA) products

Proficiency in Microsoft Office Suite or related software

Experience with virtual presentation solutions (e.g., WebEx, Teams, BlueJeans)

Excellent customer service skills with experience providing Tier 1 and Tier 2 support

Ability to lead demonstrations and presentations in both virtual and physical environments

Ability to work independently with strong attention to detail

Strong problem-solving and multitasking abilities

Capability of handling confidential documents and securing information

Must be reliable with good attendance and professional communication skills

Desired Skills:

Experience creating presentations

Experience with or knowledge of the ServiceNow ticketing system

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Job Type: Full-Time, Permanent