Business Development Center

Job Description

Business Development Associate

Role Overview

The Business Development Associate serves as a key link between potential customers and the dealership’s sales team. This role focuses on proactive customer outreach, lead management, and appointment generation to support the dealership’s sales goals. The ideal candidate is a motivated, customer-focused professional with strong communication skills and a desire to grow within the automotive industry.

Responsibilities

Making outbound sold and unsold follow-up calls

Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers

Handle all incoming internet email leads and internet phone leads

Be available to respond to phone and email inquiries in a professional, well-spoken manner

Assist customers in appropriate vehicle selection

Direct customers to product information resources, including those available on the internet

Check email frequently and respond to inquiries immediately

Deliver inquiries/messages intended for other sales personnel and departments promptly

Meet and exceed goals each monthly and quarter

Skills & Qualifications

Education

High school diploma or equivalent required; college coursework or degree preferred.

Experience

Experience in retail sales, call center, or customer service preferred.

Previous automotive experience is a plus, but not required.

Skills

Strong verbal and written communication skills.

Proficient in Microsoft Word, Excel, and Outlook.

Self-motivated, goal-oriented, and able to work independently.

Demonstrated ability to meet or exceed sales quotas and closing percentages.

Professional demeanor and ability to respond to customers in a courteous, well-spoken manner.

Additional Requirements

Must possess a valid driver’s license and maintain a clean driving record.

Must be willing to submit to pre-employment drug screening.

Full-time