Chargeback Analyst (contract)

We are seeking a Chargeback Analyst for a 6-month contract in Draper, UT. Hyrid schedule. Must have at least 2 years of experience in Chargeback, Merchant Dispute, Incoming Dispute, Issuing Chargeback, Outgoing Dispute, Salesforce, Zendesk, QuickBase, Excel, Google Sheets, Smart Sheets

JOB DESCRIPTION:

This position will be a part of the Payment and Risk Operation team and will be responsible for:

Processing Merchant Dispute (Incoming Dispute): Reviewing, researching, creating representment letter to processor.

Processing Issuing Chargeback (Outgoing Dispute): Reviewing, researching, investigating, submitting disputes to processors

Processing chargebacks recon (Updating status of chargeback and review status)

Communicate with customers regarding documentation requests via email and phone calls

Ensure Dispute milestones are met within a time frame

Data entries related to chargeback

Professional Experience/Background to be successful in this role:

Has at least 2 years of chargeback of payment card risk management experience

Has at least 2 years of customer service experience

Meet service level and performance requirements to deliver high-quality work

Possesses strong data analysis and investigative reporting skills

Able to solve transaction or payment issues without complete process guidance

Communicates clearly, and effectively with customers while investigating and resolving payment exceptions

Has strong skills in using Excel and other software to create spreadsheets, models and reports

Ability to make sound judgment calls