Google DialogFlow Developer

Insight Global is currently seeking a Senior Google Dialogflow Developer to support one of our large, international enterprise clients. This individual will be responsible for designing, developing, and supporting conversational AI and cloud-based contact center solutions using Google Dialogflow and Google Cloud Contact Center AI (CCAI). The ideal candidate will play a key role in building virtual agents, IVR workflows, and omnichannel customer engagement solutions, while partnering closely with business stakeholders and technical teams to deliver scalable, high-quality solutions across the contact center environment. This will be a 6 month contract to hire opportunity that is fully remote, supporting Eastern Time work hours. The pay rate for this role ranges from $45–$51 per hour, depending on experience, and offers the opportunity to convert full-time.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

3+ years of experience in software development with a focus on contact center technologies, conversational AI, IVR, chatbots, or virtual agents

3+ years of hands-on experience with Google Dialogflow CX and/or Dialogflow ES

Strong experience with Google Cloud Contact Center AI (CCAI), including Agent Assist and CCaaS capabilities

Experience with telephony integrations using SIP, BYOC, and CCaaS frameworks

Proficiency in at least one programming language such as Python, Node.js, JavaScript, or Java

Hands-on experience with RESTful APIs, JSON, webhooks, and cloud-based services

Experience working within Google Cloud Platform (GCP), including services like Cloud Functions, Pub/Sub, BigQuery, Cloud Storage, and IAM

Ability to work full-time supporting U.S. Government projects

Ability to pass required federal background and security checks

Bachelor’s degree in Computer Science, Information Technology, or a related field Experience integrating or supporting NICE CXone in enterprise or hybrid contact center environments

Google Cloud certification (Associate Cloud Engineer or higher)

NICE CXone Cloud certification

Experience with CI/CD pipelines and automated testing for conversational AI platforms

Familiarity with Jira, ServiceNow, or similar ticketing and requirements management tools