Remote Appointment Scheduling Specialist (Day or Night)

We are looking for a motivated and enthusiastic Appointment Setter to join our team. As an Appointment Setter, you will play a key role in generating leads and setting appointments for our sales team. You will be responsible for connecting with potential clients, understanding their needs, and scheduling appointments for our sales representatives to meet with them. The ideal candidate will have excellent communication skills and the ability to effectively qualify leads.

Responsibilities

Reach out to potential clients and book appointments for our sales team

Conduct initial research on potential clients to gather relevant information

Build and maintain a database of qualified leads

Follow up with leads to ensure timely and accurate scheduling of appointments

Provide detailed and accurate information to the sales team about scheduled appointments

Collaborate with the sales team to develop effective strategies to achieve appointment setting goals

Maintain a high level of knowledge about our products and services in order to effectively promote them to potential clients

Qualifications

High school diploma or equivalent (required); associate degree or higher (preferred).

1–2 years of customer service, call center, or dealership BDC experience (automotive service experience strongly preferred).

Excellent verbal and written communication skills.

Strong customer service orientation with a professional and friendly demeanor.

Highly organized with attention to detail and ability to multitask.

Proficient in Microsoft Office, CRM tools, and dealership systems (e.g., CDK, Reynolds & Reynolds, Xtime, or DealerSocket).

Ability to work in a fast-paced, team-oriented environment.

Must be friendly and upbeat, and like talking on the phone, helping people find answers to their questions.

Excellent bi-lingual communication skills are a plus (writing and speaking)

Dependable and compliant in following the assigned work schedule, which will include evening hours.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Sick Leave

401(k)

Paid Time Off (PTO)

Competitive Pay Plans

Employee Discount purchase program

Employee Assistance programs

Employee Referral Program