Parts & Service Training Coordinator

At Sandvik, we are committed to teamwork and believe in the power of developing ideas and solutions together. We leverage our shared passion, diversity, open-mindedness, and cooperative spirit to shape the future of our industry and, with it, the path of your career. Now we are looking for someone with a passion for their trade and a strong focus on customer satisfaction to take this role forward.

We are seeking a Parts & Service Training Coordinator based in UB Head Office:

JOB PURPOSE:

To coordinate, track, and influence all technical training activities across Parts & Service Mongolia by ensuring structured planning, visibility, and continuous improvement of technical training delivery. The role supports both the Technical Training Manager and Parts & Service Manager by driving discipline in technical capability development, improving reporting and scheduling, and introducing effective, modern approaches to technical training.

MAIN RESPONSIBILITES:

Promote and enforce a Zero Harm culture across all training environments.

Ensure all training (classroom and practical) complies with Sandvik EHS policies and ISO standards.

Integrate safety as a core component of all technical training programs.

Ensure safe training facilities, tools, and practices across UB and onsite operations.

Develop and manage the centralized technical training calendar across UB and site-based teams.

Coordinate logistics for:

Classroom-based technical training

Practical/workshop technical sessions

Onsite technical training activities (external service providers)

Ensure alignment between operational needs and technical training schedules.

Minimize operational disruptions while maximizing technical training coverage

Maintain and manage a technical training tracking system / database for all employees.

Monitor:

Technical training attendance

Completion rates

Certification status

Technical competency progression

Develop structured technical training reports and dashboards for:

Parts & Service Manager

Technical Training Manager

Ensure full visibility of technical training performance across the organization

Support technical skills gap analysis by maintaining competency matrices and technical capability records.

Track gaps across roles, teams, and equipment types.

Provide data-driven insights to support prioritization of technical training interventions.

Ensure technical training plans directly address identified competency gaps

Identify and recommend improved methods of delivering technical training, including:

Digital learning tools

Blended technical learning approaches

Visual and structured technical content

Standardize technical training documentation, templates, and reporting formats.

Support development of scalable and repeatable technical training processes.

Act as a link between operations, technical trainers, and management.

Ensure technical training activities align with operational priorities and equipment requirements.

Influence execution of technical training through structured planning, reporting, and visibility.

Support alignment between Technical Training Manager strategy and field execution.

Assist in implementing the technical training strategy and framework.

Provide accurate, structured data to support technical training decisions.

Support preparation of:

Technical training performance reports

Management presentations

Business updates

Drive consistency and discipline across all technical training activities.

Your profile

Diploma or bachelor’s degree in business, Engineering, Technical Education, or related field

3–5 years experience in technical training coordination, administration, or technical support environments

Only shortlisted candidates will be contacted for interview

R0093126