Reservation Agent Full Time

What You'll Be Doing

May include, but not limited to:

Warmly answering phone calls within 3 rings and responding to emails within an hour within high volume times

Making and modifying reservations

Setting up billing on reservations (Individual pay own, master bill and direct bills)

Delivering outstanding customer service to guests, both internal and external

Answering inquiries regarding hotel services, amenities, and outlets

Following all hotel procedures including but not limited to: PCI compliance and guest privacy

Supporting other units, such as sales and catering department

Solve problems and or suggest alternatives to situations that arise

Review reports and understand daily responsibilities

Be able to see big picture and make business decisions

Assisting with other tasks that assigned

What You Need For This Position

Entry-level experience with low to medium technical knowledge

Ability to work independently and as part of a team

Strong multitasking, time management, and prioritization skills

Comfortable working in a fast-paced environment

Positive, professional guest interaction and rapport-building skills

Excellent written and verbal communication, listening, and comprehension skills

Strong problem-solving skills with the ability to suggest improvements

Computer proficiency with strong typing skills; Excel and Word preferred

Experience with Opera or other Rooms Management Systems a plus

General knowledge of local attractions and surrounding areas

Ability to maintain an organized, clean workspace

Compliance with safety and health code standards

What's in it for You

Medical/Dental/Vision (Full-Time option)

401K with 100% match up to 3% (Full-Time option)

Parental Leave Program (Full-Time Option)

Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year

Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.

Shift meal provided per day

10% Discount on GHG outlets

Discounted hotel rates at Choice Hotels Worldwide

Top Reasons to Work With GHG

We are one of the Nation's 101 Best and Brightest Companies to work for

You'll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience

You will grow your skills and experience in an environment that encourages growth and development