Service Consultant_Student Banking x Months FTC_Gaborone

Deliver exceptional customer service through a variety of channels, such as in-person, over the phone, internal, and external, by resolving queries efficiently, processing customer requests accurately, and proactively managing customer expectations.

Drive significant growth and profitability in the context of cost management and revenue recovering

Improve costs / expenses within approved budget to achieve cost efficiencies

Deliver exceptional service that exceeds customers and stakeholder expectations through proactive, innovative and appropriate solutions

Adhere to SLAs with internal and external partners

Engage with the customers in a professional way as specified in the service standards

Ensure customers needs and expectations are understood

Process the customer's request in an efficient and effective way

Resolve all customer queries efficiently, and within agreed time lines

Keeping abreast of the evolving banking environment in the Mortgage Lending space

Cultivate, build and maintain relationships with internal and external parties to support the business strategy

Drive significant growth and profitability in the context of cost management and revenue recovering

Improve costs / expenses within approved budget to achieve cost efficiencies

Maintenance of expert knowledge on product including pricing, application procedure, processing and time lines in order to drive and achieve relevant product and service targets

Attend to queries of internal and external clients

Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information and systems relevant to the customer query/request

Process incoming requests in a timely manner, prioritizing requests to ensure that client expectations are met

Work on requests with a sense of urgency and purpose while maintaining quality customer service and expectations

Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress

Comply with governance in terms of legislative and audit requirements

Responsible for verifying and ensuring that all operational tasks are fulfilled in alignment with SLA's and documented processes

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.04/08/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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