ServiceNow Developer

ServiceNow Developer

Location: Radnor, PA (Hybrid)

Schedule: Full-Time Day Schedule (On-Call Rotation)

Compensation: $85,155.20 - $131,913.60

Why This Role Matters

Join Main Line Health as a ServiceNow Developer and play a key role in supporting and enhancing enterprise-wide automation and IT service delivery. This is a hands-on development role focused on building, configuring, and maintaining solutions that improve access to IT services and streamline operational processes.

You'll work alongside a collaborative, high-performing team to deliver impactful enhancements across the ServiceNow platform. This role is ideal for someone who enjoys problem-solving, building efficient workflows, and contributing to continuous improvement in a dynamic environment.

You won't just maintain solutions, you'll help refine processes, improve functionality, and support a platform that directly impacts employee and patient experiences.

Benefits & Perks

Up to 240 hours (6 weeks) of paid time off annually

Comprehensive medical, dental, and vision coverage

100% Employer-Funded Pension Plan + 403(b) Match

Tuition reimbursement of up to $6,000 annually

Professional development, training, and certification support

Employee discounts on services and activities

Free employee parking

What You'll Do

Develop, configure, and support ServiceNow ITSM solutions across core modules

Build and enhance workflows to improve service delivery and reduce process gaps

Translate business and end-user requirements into functional system solutions

Perform system configuration, customization, and scripting (e.g., business rules, UI policies, catalog items)

Support integrations with third-party systems and enterprise technologies

Participate in testing, deployment, and ongoing system enhancements

Contribute to platform stability, performance, and continuous improvement

Participate in an on-call rotation to support operational needs

Team Collaboration & Growth

While this role does not include formal leadership responsibilities, you will play an important role in supporting team success and platform development.

In this role, you will:

Partner with engineers and architects to deliver effective technical solutions

Collaborate with stakeholders to understand requirements and improve user experience

Contribute to knowledge sharing and team best practices

Build technical expertise and grow within the ServiceNow platform

What You Bring

Required

1–3 years of experience working with the ServiceNow platform

Experience configuring core ServiceNow modules (HRSD, Incident, Problem, Change, Service Catalog, etc.)

Hands-on experience with workflows, business rules, UI actions/policies, and system configurations

Basic scripting experience (JavaScript, XML, HTML, SQL, or PowerShell)

Understanding of IT Service Management (ITSM/ITIL) processes

Ability to translate business requirements into technical solutions

Strong analytical and problem-solving skills

Ability to manage multiple priorities in a fast-paced environment

Strong collaboration and communication skills

Preferred

ServiceNow Certified System Administrator (CSA)

ITIL Foundation certification

Experience with integrations (SOAP, REST, web services)

Familiarity with LDAP, Active Directory, ADFS, or SSO

Experience supporting application lifecycle processes (design, development, testing, deployment)

Experience promoting update sets across ServiceNow environments

Experience in healthcare or a highly regulated environment

Join Our Team

At Main Line Health, we believe diverse perspectives strengthen our ability to deliver exceptional care. You'll join a team united for a shared purpose: providing superior service and improving lives—for our patients, employees, and communities.

Make an Impact!