Shift Leader (Full-Time)

As the team at Zaxbys expands, we're saving a seat for you!

To our guests, Zaxbys is more than just a place to eat – it's a place to have fun, spend time with friends, and enjoy great food.

To our team members, Zaxbys is an indescribably great place to work!

The Shift Leader's role is to manage the product, process, and people required to execute a shift. This role has supervisory and decision-making power to assign tasks to team members and respond to guest complaints. Setting shift goals and aligning processes and tasks to these goals is critical to success in this role. The Shift Leader ensures their team is meeting benchmarks for success, takes care of issues with equipment, and is responsible for closing and opening tasks. As a leader in the restaurant, the Shift Leader continuously trains and coaches team members to further develop skills and ensure procedural standards are met.

Why work at Zax?

FREE Meals On Shift & 50% Off Meals Off Shift

Flexible Schedule

Early Access to Pay

Opportunities to Advance

Benefits

Recognition Program

Employee Referral Program

401(k) With Employer Match (additional eligibility requirements)

Additional Benefits for Full-Time Team Members

Medical, Dental, and Vision Insurance

Short and Long-Term Disability

Employer-Paid Life Insurance

Job Duties and Responsibilities

The individual in this position is expected to engage in the following work-related activities:

Complete all training requirements including:

Zaxbys Shift Leader Development Plan

Food Safety Certification

Any additional training required by Zax LLC

Create a culture of high-performance and train and coach team members to meet all company standards

Mentor, coach, and develop team members and communicate performance concerns to your General Manager

Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner

Create and maintain a positive culture and healthy team morale through recognition and leading by example

Communicate shift goals and motivate team members to meet goals and perform to their highest ability level

Delegate tasks to team members and supervise performance during a shift

Maintain operational standards and ensure compliance with all Zaxby's Franchising LLC and Zax LLC guidelines, policies, and procedures

Ensure service, product quality, and cleanliness standards are consistently upheld

Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations

Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts

Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary

Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction

Plan shift duties and ensure opening and closing duties are complete

Collaborate with management team to develop goals and report back to management on goal progress

Ensure processes, policies, and procedures are properly followed throughout daily operations

Follow company cash management policies

Maintain compliance with federal, state, and local laws and guidelines

Utilize management tools and keep neat, accurate, and current records

Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description

Ensure the team works safely and follows all safety guidelines and procedures

Immediately report all human resources and risk management concerns to your General Manager and District Manager

Escalate other concerns to your supervisor when appropriate

All other duties necessary to ensure restaurant operations function properly

Job Qualifications

The following requirements must be met to qualify for this position.

Must be 18 years of age or older

Must have reliable transportation

Ability to work a flexible schedule including days, nights, weekends, and holidays

Part-time: Available to work 9 to 28 hours per week

Full-time: Available to work 32 to 40 hours per week

Successful completion of background check

Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others

Follows company standards and local laws with regards to employee time punches

Strong interpersonal and verbal communication skills

Technological savvy; knowledge of required company software and tools

Strong problem-solving skills

Ability to multi-task and manage time effectively

Conflict resolution skills

Ability to make sound judgements and decisions which align with company standards and values

Servant leader mindset

Leadership experience preferred

Capability Requirements

The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered.

Sit, stand, and walk continuously

Occasionally stoop, bend, crouch, or climb, including the use of ladders

Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead

Continuous use of hands and wrists for grasping and fine manipulation

Communicate proficiently through speech, reading, and writing

Maintain effective audio-visual discrimination and perception to observe and respond to the environment

Work in an environment that features hot and cold temperature variations and exposure to food allergens

Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Zax LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state, or local law.

Job Type: Part-Time, Full-Time, Permanent