Video Support Specialist/ Help Desk Analyst Video Support

• Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.

• Utilize Microsoft O365

• Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network

• Use professional written and oral communication

• Work successfully across multiple teams

• Provide analytical and troubleshooting support for video endpoints and fiber networks

• Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences

• Prefer experience with Polycom and Cisco infrastructure and endpoints

• Provide limited audio/video support for management off-site activities

• Maintain strict confidentiality for all videoconferencing activities

• Report operational and technical issues to managers.

Skill Matrix: