Guest Services Manager (NOC 60031) - Mount Norquay

POSITION: guest services manager

Employer: Mount Norquay

Job details

• Location: #2 Norquay RoadBanff, ABT1L 1B4

• Work location: On site

• Salary: $39.00 hourly / 30 to 40 hours per week

• Terms of employment: Permanent employment Full time

• Early morning, Evening, Shift, Flexible hours, Morning, Night, On call, To be determined, Day, Weekend, Overtime required, Overtime available

• Starts as soon as possible

• Benefits: Health benefits

• vacancies1 vacancy

• SourceJob Bank #3627661

Overview

Languages

English

Education

• Bachelor's degree

Experience

5 years or more

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

Housing

• Conduct employee accommodation inspections to ensure compliance with company standards.

• Coordinate employee housing check-ins and check-outs.

• Assist in maintaining housing policies and operational procedures.

• Address housing-related concerns and coordinate resolutions when required.

Retail

• Coordinate and oversee annual inventory counts.

• Conduct monthly inventory audits and stock reconciliations.

• Monitor inventory levels and coordinate restocking activities.

• Implement product pricing and labeling strategies.

• Develop and support promotional and marketing initiatives.

• Evaluate customer service standards and implement improvements where necessary.

• Respond to customer inquiries, requests, and service concerns.

• Monitor product availability and communicate purchasing requirements to Retail Management.

• Support sales growth and revenue-generating initiatives.

• Assist with merchandising and seasonal retail displays.

Reservations

• Process and manage guest reservations using company booking systems.

• Respond to guest inquiries and provide reservation support.

• Coordinate with suppliers and third-party service providers to ensure contracted services are delivered effectively.

• Maintain accurate reservation records and guest information.

• Assist in resolving booking-related issues and guest concerns.

Guest Services

• Oversee daily Guest Services operations and ensure service standards are maintained.

• Order, track, and manage rental equipment inventory.

• Label and organize rental inventory to maintain operational efficiency.

• Coordinate seasonal retail setups for summer and winter operations.

• Manage Food & Beverage point-of-sale operations and inventory replenishment.

• Oversee uniform inventory, including stock tracking, ordering requirements, and organization.

• Develop and manage employee schedules based on operational requirements.

• Recruit, onboard, train, and supervise employees, including assigning duties and supporting performance

management.

• Design, coordinate, and deliver training programs for Guest Services and other departments.

• Coordinate services and logistics for special groups and events.

• Ensure events are executed according to company standards and operational requirements.

• Monitor sales performance and departmental revenues.

• Develop and implement operational procedures, policies, and service standards.

• Ensure team members are informed of company policies, procedures, and services.

• Monitor guest satisfaction and service quality.

• Resolve escalated guest complaints and operational issues.

• Ensure compliance with health and safety regulations.

• Support continuous improvement of guest service operations.

Additional Management Responsibilities

• Attend management meetings and prepare minutes and follow-up actions.

• Provide operational support and issue resolution outside scheduled work hours when required.

• Act as a point of contact for urgent operational matters during evenings, weekends, and days off.

• Train and support Bike Banff department employees.

• Assist in the setup and operational readiness of Bike Banff locations.

• Support Bike Banff retail operations, inventory management, and customer service.

• Participate in management-led staff events and company initiatives.

• Collaborate with department managers to improve operational efficiency and service delivery.

• Assist with cross-department coordination to ensure smooth daily operations.

Additional information

Work conditions and physical capabilities

• Fast-paced environment

• Work under pressure

• Tight deadlines

• Attention to detail

• Combination of sitting, standing, walking

• Standing for extended periods

• Large workload

Personal suitability

• Client focus

• Efficient interpersonal skills

• Excellent oral communication

• Excellent written communication

• Flexibility

• Initiative

• Team player

Benefits

Health benefits

• Health care plan

How to apply

By email

In person

#2 Norquay RoadBanff, ABT1L 1B4Between 01:00 PM and 04:30 PM

What you must include in your application:

• Cover letter