Grafana Observability SME

Grafana Cloud Observability Platform Engineer

Top Skills: 1. Production expertise across the full Grafana stack: Mimir, Loki, Tempo, Alloy, Beyla, Grafana Application Observability, Unified Alerting. 2. Strong PromQL, LogQL, and TraceQL authoring skills; able to write recording rules and SLO queries from scratch. 3. OpenTelemetry practitioner — OTLP, collectors, SDK/agent instrumentation for at least three of Java,.NET, Go, Python, Node.js. 4. eBPF-based auto-instrumentation experience with Beyla (or equivalent — Pixie, Cilium Tetragon) in a production context. 5. Experience integrating Grafana alerts into ServiceNow Event Management (native inbound integration, not webhook-only patterns); familiarity with ServiceNow ITOM, AIOps event correlation, and CMDB CI attachment. 6. Multi-environment hosting fluency — on-prem, AWS, Azure — and Linux/Windows host agent deployment at scale. 7. Dashboard-as-code and GitOps patterns (Grafana provisioning, Terraform provider, or Grizzly). 8. Excellent written communication — solution architecture documents, runbooks, and stakeholder-facing status reporting.

Role Summary: Own the end-to-end technical design, build, and operationalization of the Grafana Cloud observability platform for a 50-application estate spanning Java,.NET, Go, Python, and Node.js workloads hosted across on-premises data centres, AWS, and Azure. The SME serves as the senior technical authority across all eight in-scope Grafana Cloud modules and is accountable for instrumentation strategy, alerting design, dashboarding standards, and integration into ServiceNow ITOM via native Event Management.

Key Responsibilities:

Platform architecture and configuration across all eight in-scope Grafana Cloud modules.

Tenancy and access design — organizations, folders, teams, role-based access control, dashboard variables, template links, and annotations.

Application instrumentation strategy by technology stack.

Log pipeline engineering via Alloy.

Alerting design.

Single Pane of Glass.

Business Dashboards and Reporting.

ServiceNow ITOM integration.

Quality assurance authority across all technical deliverables.

Phased delivery execution.

Knowledge transfer.

Required Skills & Experience:

7+ years in observability/monitoring engineering with deep, recent hands-on Grafana Cloud experience (not just OSS Grafana).

Production expertise across the full Grafana stack.

Strong PromQL, LogQL, and TraceQL authoring skills.

OpenTelemetry practitioner.

eBPF-based auto-instrumentation experience.

Experience integrating Grafana alerts into ServiceNow Event Management.

Multi-environment hosting fluency.

Dashboard-as-code and GitOps patterns.

Excellent written communication.

Nice to Have:

Grafana Certified Professional or equivalent vendor certification.

Prior experience in a regulated utility, energy, or critical-infrastructure environment.

Familiarity with SolarWinds and Uptrends.

Experience with ServiceNow CSDM and Service Mapping governance.

Exposure to FinOps for observability.

Out of Scope for This Role:

Server health and network monitoring.

URL/synthetic endpoint monitoring.

ServiceNow ITSM workflow ownership.