Shift Supervisor: Front of House

Shift Supervisor Opportunity at Chick-fil-A Market of Hilliard

At Chick-fil-A Market of Hilliard, we are a team that strives together to create remarkable experiences for all who visit our restaurant. Being a Shift Supervisor at Market of Hilliard is more than just a title—it's an opportunity to serve, grow, and create a caring community.

Our passion includes helping to grow and equip leaders for your futures. Through our Leadership Academy, we provide an opportunity for responsible individuals to gain real experience with the #1 top-rated brand in the industry.

As a member of Market of Hilliard's Leadership Team, you will have the opportunity to grow your capacity to influence others, achieve business results, and create tangible impact – equipping you for future success whether that be through a career within Chick-fil-A business or beyond. Whether you're looking for a part-time role or a long-term career, you'll work closely with an independent Owner/Operator who is dedicated to providing life and leadership skills valuable for your professional growth.

Minimum Requirements

Availability of a minimum of 30 hours per week, across at least 4 days per week

Ability to open and/or close the restaurant – keyholder responsibilities

Strong commitment to growth and development of self

High capacity for building relationships & communicating effectively with a diverse group of people

Self-starter with ability to work independently

Demonstrates the importance of Chick-fil-A's Corporate Purpose

Exemplify the Chick-fil-A Market of Hilliard Core Values – Excellence, Initiative, Service, and Integrity

Why Join Our Team?

Equipped through a 5-week Leadership Academy – training you with principles and practices of leaders

Development in monthly leadership meetings led by the Owner/Operator

Constructive coaching and encouragement from experienced restaurant leaders

Support from a high-performance leadership team structure

A team-environment where you can make a difference

Flexible scheduling to support your success

Scholarship opportunities for education assistance

Competitive pay with potential for performance-based raises

Team events, recognition programs, and incentives

What will you be responsible for?

Support excellence in daily operations of a high-volume, fast-paced restaurant

Responsible for leading shift operations, ensuring excellence in flow of business

Oversees team members, following all labor law requirements and conducting disciplinary action, when necessary

Respectful and immediate response to guest needs

Coach, correct and encourage fellow team members

Take and assemble catering orders

Deliver genuine hospitality by smiling, making eye contact, and engaging warmly with guests

Take and fulfill orders accurately and efficiently

Maintain a clean and welcoming dining area and work environment

Handle cash, register tills, and safe with the utmost integrity and attention to detail

Work collaboratively with fellow team members

Maintain Chick-fil-A's high standards for food safety, cleanliness, and service excellence

Follow restaurant policies, including dress code and health & safety guidelines

Assist with other duties as assigned by leadership

What Are We Looking For?

Exceptional responsibility and displays ownership

Takes initiative and work efficiently

Positive, enthusiastic attitude in even challenging scenarios

Passion for serving others

Strong ability to communicate clearly and listen carefully

Ability to multi-task in a fast-paced environment

Reliability and dependability

Ability to stand for extended periods and perform physical tasks as needed

Customer service or restaurant experience is a plus

Previous shift lead or manager experience is preferred, but not required

Benefits

Flexible schedule

Referral program

Employee discount

Paid training

Mileage reimbursement

Other