Mainframe Production Support

Mainframe Production Support

The Mainframe SRE Lead is responsible for ensuring the reliability, availability, performance, and scalability of enterprise mainframe platforms. This role blends traditional mainframe engineering with modern SRE principles, focusing on automation, observability, incident management, and continuous improvement. The lead will guide a team of engineers while partnering closely with application, infrastructure, and operations teams.

Key Responsibilities

Lead the Mainframe SRE team, providing technical direction, mentoring, and performance guidance

Own the reliability, availability, and resilience of mainframe environments (z/OS and related subsystems)

Define and implement SRE practices such as SLIs, SLOs, SLAs, error budgets, and reliability metrics

Drive automation to reduce manual operations, improve recovery time, and enhance system stability

Oversee monitoring, alerting, and observability for mainframe systems using modern and legacy tools

Lead incident management, root cause analysis (RCA), and post-incident reviews

Partner with application development teams to improve reliability, performance, and deployment practices

Plan and execute capacity management, performance tuning, and workload optimization

Ensure compliance with security, regulatory, and audit requirements

Lead disaster recovery (DR) planning, testing, and high-availability strategies

Champion continuous improvement, DevOps, and SRE culture within mainframe operations

Required Qualifications

10+ years of experience in mainframe systems engineering or operations

Strong hands-on expertise with IBM z/OS

Experience with core mainframe components such as:

CICS, IMS, DB2

JES2/JES3

MQ, SMF, SDSF

Solid understanding of mainframe performance tuning and capacity planning

Experience leading production support and managing major incidents

Strong scripting and automation skills (REXX, JCL, CLIST, Python, or equivalent)

Familiarity with monitoring and scheduling tools (e.g.