Performance & Development Lead

Xillium Professional Services is a Philippines-based clinical support outsourcing company dedicated to delivering high-quality virtual healthcare support for US healthcare providers. With multiple office sites and a strong emphasis on staff development and training, Xillium is committed to fostering a culture of continuous improvement and professional growth.

As the Performance & Development Lead, you will play a pivotal role in shaping the quality and growth trajectory of our billable workforce. Reporting to the Director of Workforce Strategy, you will manage a small team and partner closely with HR and Services to ensure our staff are equipped, engaged, and recognized for their contributions.

Key Responsibilities:

Own the quality and growth trajectory of the billable workforce through performance management cycles

Conduct quarterly check-ins and annual performance reviews

Identify skills gaps and perform workforce-wide skills gap analyses

Design and coordinate training pathways, including EHR certification, specialty knowledge, soft skills, and US healthcare context

Manage performance improvement plans (PIPs) in partnership with HR, including documentation, tracking, and resolution

Drive and manage the tier advancement and reclassification process, including criteria development, assessment, documentation, and communication

Develop and run coaching and mentorship programs for high-potential staff

Manage recognition and engagement programs for the billable workforce

Produce quarterly workforce development reports covering training completion, tier movement, PIP outcomes, and retention metrics

Coordinate with Client Alignment teams to address client feedback with performance implications

Required Qualifications:

Bachelor’s degree

Experience leading performance management cycles, including performance reviews, calibration, and documentation

Hands on experience managing performance improvement plans (PIPs) in partnership with HR or employee relations

Experience designing and coordinating training programs, including curriculum development, scheduling, and completion tracking

Experience partnering with HR on people policy and employee relations matters

Fluent English

Eligible to work in the Philippines

Availability to work hours aligned to US time zones

Preferred Qualifications:

People management experience leading a small team (e.g., 1–2 direct reports)

Knowledge of US healthcare operations and EHR workflows

Experience coordinating with client facing or account management teams on client feedback that impacts employee performance

Benefits:

Statutory health insurance coverage

Paid vacation and sick leave in accordance with Philippine labor standards

Opportunities for professional development and training

Hybrid work environment with multiple office sites

Employee recognition and engagement programs

Coaching and mentorship initiatives #J-18808-Ljbffr