Customer Service Agent

Job Description

Day-to-day Responsibilities:

Checking customers in for flights, checking customer luggage in, selling tickets, making reservations, boarding flights at the departure gate

Meeting arriving flights, assisting customers with claims for delayed or damaged baggage, responding to customer inquiries, reconciling ticket sales and closing out cash drawers/accounting functions

Providing general customer assistance, complying with all safety procedures and station policies

Providing accurate gate, flight arrival and departure information, as well as answer general inquires

Assist special needs passengers, resolve customer complaints and other duties as delegated

Maintain thorough knowledge and handling of unaccompanied minors, law enforcement officers, Hazmat, and airfreight acceptance guidelines

Communicate clearly and accurately with customers as well as ground and aircraft personnel

Miscellaneous duties as assigned by Manager and Supervisor

Conduct other duties as assigned

Minimum and Preferred Requirements:

Must be at least 18 years of age

Must be able to work any shift in a 24-hour period, including days, nights, weekends and holidays

Must be flexible, willing and able to prioritize Silver work schedule

Must be able to work in a fast paced, deadline driven environment

Must have professional appearance

Excellent attendance and punctuality required

Must be able to pass a Drug and Alcohol Screen, and FBI Fingerprint & Criminal History check

Must own and be able to maintain a current driver's license

Current U.S. Passport or equivalent with applicable Visas

Education and Experience:

At least 1 year customer service required

Aviation experience preferred

Physical Requirements:

Lifting/Pulling/Pushing: Must be able to lift up to 70 pounds repeatedly

Working Conditions: Normal working conditions absent extreme factors

Full-time