Disaster Caseworker
Description:
The Recovery Services Client Care Program allows the Red Cross to rapidly meet disaster-caused needs by enabling clients to apply and receive financial assistance and/or community resources.
The Client Care Program Service Associate supports the recovery of disaster affected individuals, households, and communities by providing referrals, advocacy, and financial assistance through RC Care (case management system).
Conduct Intake by interviewing the client and opening a case in RC Care
Provide Financial Assistance to qualified clients.
Conduct Follow-up and Recovery Planning Services
Provide Internal Referrals
Provide Community Referrals
Assist with problem-solving and advocacy on request
Use RC Care to document services according to the Client Care Program Standards and Procedures
Services may be provided in person or virtually.
Complete the required virtual self-paced training (9 hours of training total)
Qualifications:
Required:
Willing and able to volunteer in person in before, during and/or after a disaster event
Ability to work in a continuously changing environment in which work priorities may change frequently
Comfortable interacting with people from various diverse background whose lives have been disrupted and many are presenting immediate needs
Kind, caring, resourceful and knowledgeable
Comfortable learning new online case management systems
Experience using Microsoft Office products
Able to serve the client with care, comfort and concern
Able to recognize the value that different perspectives and cultures bring to an organization
Ability to stand and/or sit for two-hour periods
Ability to speak clearly on phone and in person
Ability to work for long periods on computer and/or reading small print and/or writing
Valid Driver’s License (required for Divisional and National Deployments)
Minimum 18 years of age
Available to sign up for shifts on consecutive days (shifts may be 4, 8 or 12 hours long)
Willing to complete 9 hours of virtual self-paced training required for position
Ability to read, write, and follow verbal and written instructions in English