Regional Fixed Operations Director

Job Description

Position Overview

We are seeking an experienced, results-driven Fixed Operations Director to oversee, optimize, and grow our multi-location service and parts departments. In this strategic role, you will report directly to the Vice President of Fixed Operations, executing group-wide initiatives and ensuring elite operational standards.

What You'll Do

Drive Profitability: Achieve departmental gross profit goals by managing fixed absorption, expenses, and asset utilization.

Lead Teams: Recruit, train, and mentor service and parts managers while boosting technician retention.

Optimize CSI: Implement robust workflow processes to elevate Customer Satisfaction Index scores and build owner loyalty.

Partner with Leadership: Collaborate with the VP of Fixed Operations to forecast revenue goals and deploy software platforms.

What We're Looking For

Experience: Minimum 5+ years of successful automotive Fixed Operations or Service Director management.

Track Record: Proven ability to manage multi-million dollar P&Ls and hit manufacturer targets.

Skills: Exceptional communication, data-driven decision-making, and deep knowledge of DMS platforms.

Full-time