Automation Engineer

About the Role

We are seeking an experienced Automation Engineer to join our Internal Systems team, where you will play a key role in designing, developing, and maintaining automation solutions that improve operational efficiency and streamline business processes. This role is ideal for someone with strong API integration, scripting, and systems engineering experience who enjoys transforming business requirements into scalable, secure, and reliable automation solutions.

Working closely with the Head of Internal Systems, Business Analysts, Service teams, and internal stakeholders, you will build integrations, optimise workflows, and reduce manual effort across the organisation while driving continuous improvement initiatives.

About the Client

You will be working with a leading Australian technology solutions provider that has been delivering end-to-end IT services across Australia and New Zealand for decades. The organisation specialises in managed services, cloud and infrastructure, cybersecurity, data and AI, modern workplace solutions, procurement, and digital transformation.

With a strong focus on innovation, collaboration, and continuous improvement, the company provides an environment where automation and technology are leveraged to enhance operational excellence and deliver exceptional business outcomes.

Ideal Profile

Experience & Industry Background

4+ years of experience in Automation Engineering, Systems Engineering, IT Administration, or a similar technical role with a strong focus on process improvement

Experience working within a Managed Service Provider (MSP) or IT services environment

Strong understanding of PSA/RMM platforms and scalable service delivery

Ability to translate business processes into secure, scalable, and maintainable technical solutions

Automation & Integration Skills

Advanced PowerShell scripting experience

Python development experience is highly regarded

Strong hands-on experience with REST and SOAP APIs

Experience working with webhooks, JSON/XML, HTTP methods, and structured payloads

Experience designing and maintaining API integrations across multiple business systems

Microsoft Technologies

Experience automating Microsoft 365 environments

Strong knowledge of Microsoft Entra ID, Intune, and Microsoft Graph

Experience with Microsoft Teams and Excel

Exposure to Power Automate and Power BI is advantageous

Platforms & Tools

Experience with ConnectWise, Kaseya, Autotask, or similar PSA/RMM platforms

Exposure to NetSuite, HubSpot, EOS, and PIA.ai is desirable

Experience with documentation and version control tools such as Git or ITGlue

Agile delivery experience working alongside Business Analysts and service teams is advantageous

Communication & Personal Attributes

Strong analytical and problem-solving skills

Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders

Self-motivated and comfortable working independently

Collaborative mindset with a passion for continuous improvement

Strong documentation, governance, and organisational skills

Responsibilities

Automation & Workflow Development

Design, develop, test, and maintain automated workflows and system integrations across internal business platforms

Build automation solutions that reduce manual effort, eliminate duplication, and improve operational efficiency

Configure and integrate PIA.ai with ConnectWise, Kaseya, PSA/RMM tools, and other business applications

API & Systems Integration

Develop scripts, APIs, and integrations using PowerShell, Python, REST APIs, Microsoft Graph, JSON/XML, and webhooks

Integrate platforms including Microsoft 365, Entra ID, Autotask, NetSuite, HubSpot, EOS, and other third-party systems

Ensure integrations are secure, scalable, auditable, and aligned with business requirements

Reporting & Continuous Improvement

Develop reports and dashboards, including Power BI, to improve operational visibility and measure automation outcomes

Work closely with internal stakeholders to identify and prioritise automation opportunities

Drive continuous improvement by recommending enhancements to workflows and business processes

Documentation & Governance

Maintain comprehensive technical documentation for automation solutions and integrations

Manage version control, logging, dependencies, and governance standards

Troubleshoot automation and integration issues while ensuring ongoing system reliability and performance

Collaboration & Stakeholder Engagement

Partner with Business Analysts, Service teams, and internal stakeholders to translate business requirements into technical solutions

Communicate project progress, risks, and outcomes effectively

Support the adoption of automation best practices across the organisation

How we take care of our team

Get paid in Australian Dollars

Medical insurance from day one for you + spouse (or parents if unmarried)

Generous OPD coverage from doctor visits to all your medical needs

Home office setup allowance to build your ideal workspace

Internet allowance to keep you connected

Gym & wellness allowance to stay fit and balanced

Work hard, play hard – regular team events & engagement activities

Diji Assist – Mental health & counseling support when you need it

We invest in you – reimbursement for industry certifications

️ Open-door culture – your ideas and feedback always matter

Flexible work – home or office, wherever you do your best work

Rewards & recognition that actually recognize you

Great christmas & financial year-end parties to unwind with your loved ones