Resident engineer

As a Resident Engineer, you will deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on-site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

Role Responsibilities:

To hold network information gathering workshops with the Customer to understand the Customer's existing network design and technical requirements of new network designs.

To understand the Customer's organizational structure and become familiar with the Customer's network implementation and support processes and procedures to help in supporting a network that is available and sustainable.

To carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network.

To test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.

Troubleshoot equipment and network problems and open and track JTAC cases to resolve problems on pre- and post-production issues.

To raise equipment, Return Material Authorizations (RMA's) and to track these through to problem resolution

To produce a written summary report of the status of Design projects, equipment and network problems regularly to the Customer

To hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried

To train the Customer's design, implementation, and support personnel to configure and operate the Juniper Networks products

To assist the Customer in developing Network Operating and Equipment Operating Procedures

Support the production environment of Juniper products within the Customer infrastructure

Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer Juniper Business Use Only

The Resident Engineer is expected to peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.

The RE will be expected to develop secondary skills in other products in the Juniper product portfolio.

Required Background and Qualifications:

Experience with MIST design and/or deployment of routing and switching products within the Customer infrastructure

Mist Wireless assurance experience.

Working knowledge to support use of the Mist API/Web UI

Experience in Juniper Campus Fabric Designs using Mist.

Apstra experience

Experience in Juniper Campus Fabric Designs using Mist.

Minimum 5 years of design, implementation, and operational experience in large-scale IP networks.

JUNOS CLI experience.

Must have large-scale experience with QFX, EX, PTX switching and routing.

Prior Work experience at a large enterprise or a Data Center with EVPN/VXLAN experience.

Experience with core routing BGP (eBGP and iBGP) and OSPF protocols.

Background in automation with Ansible, YAML, and Juniper PyEZ

Experience writing automation scripts in Python.

Ability to communicate effectively in crises with all levels of an organization from Engineering/Operations to CIO/CISO audiences.

Ability to refine and translate complex requirements and execute best practice solutions.

Assisted with major network upgrades, maintenance windows, and changes in the customer network.

Strong customer interface and presentation skills.

Other tasks and duties as needed to support the customer and/or business

Technical Certifications: JNCIS MistAI, Wireless, JNCIP MistAI.

Ensure certifications are supported by demonstrable hands-on, practical operational experience with Mist access points (Client), Marvis AI, edge devices, and the Mist web-based UI, reflecting real-world deployment, configuration, and troubleshooting capabilities.

Experience and expertise in providing or assisting with the following:

The preparation of Juniper equipment configurations and validation of configurations for new installations, changes within the network, software upgrades etc.

Development and maintenance of fault diagnosis procedures to support effective fault resolution

Development and maintenance of network operational support procedures related to the Juniper products

Assessing the health of a network based on Juniper products

Network related testing to ensure that the Juniper products operate correctly

Implementation, integration

migration planning

Validation and upgrade testing of the Juniper products

Troubleshooting of network issues

Working knowledge to support use of the Mist API/Web UI

Basic automation knowledge encompassing YAML and JSON templates plus Juniper PyEZ

Ongoing, informal, knowledge transfer related to Juniper products

Assisting JTAC with open JTAC cases

Submission of problem reports acting as a technical liaison with Juniper Customer Service and Engineering groups