Security & Fire Alarm Systems Technician

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At Doyle Security Systems, we offer competitive pay, strong benefits, and the opportunity to build a career in the life-safety and security industry. Our Erie branch serves customers across the southern New York and northwestern Pennsylvania region, including Dunkirk and Erie. This is a versatile, dual-function role. You'll split your time roughly equally between installing new systems and servicing existing ones, making it ideal for a well-rounded technician who thrives in both environments.

Key Responsibilities:

As a Security & Fire Alarm Installation/Service Technician, you will install and configure new systems as well as troubleshoot, repair, and maintain existing security and life-safety systems across residential and commercial environments in the Dunkirk/Erie corridor.

Install, program, and configure electronic security systems including intrusion, fire alarm, video surveillance (CCTV) and live video monitoring systems, access control, and intercom systems

Run and terminate low-voltage wiring; install devices including keypads, cameras, sensors, panels, and access control hardware

Troubleshoot, diagnose, and repair system issues; reprogram and replace faulty components

Perform routine inspections, testing, and preventative maintenance of fire alarm systems in accordance with applicable codes and standards

Deliver exceptional customer care on every visit; guide customers through system operation in a clear, professional, and approachable way

Accurately document all work activity, including photos, and upload records to customer accounts through company systems

Ensure all work meets safety standards and quality expectations across a variety of job sites, including commercial and public projects that may be subject to prevailing wage requirements

Qualifications:

2+ years of experience in low-voltage security or fire alarm systems, with exposure to both installation and service preferred (trainees with strong aptitude considered)

Valid driver's license with a good driving record

Experience with security, fire alarm, video surveillance (CCTV) and live video monitoring systems, access control, or intercom systems

Strong troubleshooting, diagnostic, and mechanical aptitude

Strong communication and customer service skills

Ability to work independently and manage both installations and service calls

OSHA 10 and/or NICET certification a plus

Work Requirements:

Ability to drive a company vehicle

Comfortable working on ladders, in attics, crawlspaces, and various commercial and residential environments

Ability to lift equipment and tools as needed

Adherence to all safety protocols

Willingness to travel daily within the Dunkirk/Erie region; company vehicle provided for business use

Personal Traits:

Detail-oriented, organized, and adaptable; able to shift smoothly between installation and service work

Problem-solver with strong attention to detail

Customer-focused and professional

Commitment to Doyle's values and customer-first mission

What We Offer:

Company vehicle and gas card

Paid training, including support for obtaining industry-recognized certifications

Bonus pay

Opportunities to work on prevailing wage projects, where applicable, with higher earning potential

Medical, Dental, & Vision Insurance

Health Savings Account (HSA) & Flexible Spending Account (FSA) options

Paid time off & company holidays

Parental leave

401(k) with match

Life insurance

Tuition reimbursement

Employee discount & referral bonus

Recognition & advancement opportunities

Company cell phone

Employee assistance program

What's it like working at Doyle Security Systems?

Doyle has been family owned and operated for more than 100 years and that kind of longevity wouldn't be possible without One Doyle Team.

One Doyle Team is more than just a group of colleagues. We're a close-knit, supportive, energetic, loyal, and dedicated group of people who are excellent at what we do. We are experts in our solutions and we share our expertise with a smile. We work hard and we know how to have fun. We get the job done and we celebrate each other's victories. We are quick to offer support and a helping hand.

Our purpose at Doyle is to make a difference in our community. We save lives and property and we believe that good people look out for one another. We want to be the security company that does more than any other to help people feel safe and secure. We strive to provide the highest level of customer service available.

In order to be successful, we believe in taking care of our own. We strive to make Doyle a great place to work, day in and day out. We've been voted one of the Best Companies to Work for in New York for three years in a row and for four of the five times we have applied. We want our One Doyle Team to be happy to come to work and for that to be reflected in the incredible customer service we provide.

At Doyle, the following core values are the foundation of everything we do:

Customer Care

One Doyle Team

Leading by Example

Continuous Improvement

Experts in our Solutions

To learn more about our mission, vision, and values, visit our website.