Case Start Up Case Manager

Job Description

Description:

Investigations Case Manager

Location: Georgetown, Myrtle Beach, and/or Conway

Department: Pre-Litigation

Reports To: Pre-Litigation Director

Position Overview

The Investigations Case Manager at the Lovely Law Firm is responsible for the early-stage development of personal injury cases. This role focuses on client intake, fact-gathering, and case setup, ensuring each file is properly built, documented, and positioned for successful progression. The ideal candidate is detail-oriented, proactive, and skilled in gathering critical information quickly and accurately.

Key Responsibilities

Case Intake & Investigation

Conduct detailed client interviews to gather facts related to incidents, injuries, and damages

Initiate insurance claims and verify coverage, adjuster, and claim details

Collect and secure key evidence (police reports, photos, witness information, statements)

Preserve all necessary evidence

Complete initial client contact within 24 hours of case assignment

Client Communication

Serve as the primary client contact during the investigation phase

Clearly guide clients through the intake process and next steps

Gather and document critical information, including:

Medical treatment status

Property damage details

Lost wages and employment information

Photos and supporting documentation

Maintain consistent follow-up to obtain missing or incomplete information

Case Setup & Documentation

Open, organize, and maintain case files in the case management system

Ensure timely requests for initial records (medical, incident reports, etc.)

Accurately document all case activity and communications

Identify potential liens, prior claims, and additional involved parties early

Prepare files for handoff to the Case Management or Demand team

Coordination & Support

Collaborate with Pre-Litigation Director and attorneys to review findings and determine case direction

Schedule initial attorney-client calls and assist with case evaluation needs

Coordinate with internal teams to ensure smooth case onboarding

Qualifications

Experience in personal injury, legal intake, or case management preferred

Strong investigative, organizational, and communication skills

Ability to manage multiple cases in a fast-paced environment

Detail-oriented with strong documentation habits

Proficient in case management software and standard office tools

Key Performance Indicators (KPIs)

Initial client contact within 24 hours of assignment

Timely completion of case intake and investigation

Accuracy and completeness of case documentation

Successful and efficient case handoff to next phase

Why Join Us

At the Lovely Law Firm, you’ll play a critical role in building strong cases from the ground up while delivering exceptional client service in a fast-paced, team-oriented environment. We provide tools and training to help you be successful part of team. Check out our careers page at our website

Requirements:

Full-time