Service Advisor

About Scania

Scania is a world-leading provider of transport solutions. Together with our partners and customers we are driving the shift towards a sustainable transport system. Scania is a world-leading provider of transport solutions, including trucks and buses for heavy transport applications combined with an extensive product-related service offering. Scania offers vehicle financing, insurance, and rental services to enable our customers to focus on their core business. Scania is also a leading provider of industrial and marine engines. Founded in 1891, Scania now operates in more than 100 countries and employs some 54,000 people. Research and development are mainly concentrated in Sweden. Production takes place in Europe and Latin America with regional product centres in Africa, Asia and Eurasia. Scania is part of TRATON GROUP.

SCANIA SLOVAKIA was founded in 2002 and supplies the Slovak market with heavy trucks and buses as well as services.

Together with Czech republic and Hungary, Scania Slovakia forms the central European region (CER). Scania CER headquarters are in Prague (CZ).

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Job description, duties and responsibilities

We are looking for a new colleague to join our established team in the role of Service Advisor. The main responsibilities of this role include:

• independently accepting bookings for lorries requiring repairs and routine servicing

• communicating with customers

• booking and scheduling service appointments

• monitoring and coordinating the progress of repairs

• invoicing for repairs carried out

• advising customers

• representing the dealership in dealings with customers (after-sales services)

Working hours are organised into 12-hour shifts, alternating between short and long weeks.

The place of work is at the Scania service centre in Senec.

Personal requirements and skills

Experience in a similar role within the automotive sector is essential

Excellent communication skills, customer focus

Ability to work as part of a team, ability to handle crisis situations

Fluency in Slovak language is essential

Independence, responsibility

Knowledge of motor vehicle construction

Category B driving licence

IT skills: proficiency in MS Office at a minimum intermediate level

Completed secondary education with a school-leaving certificate

Employee benefits

Work in a stable international company with a long-standing tradition

Support for employee development: opportunities for education, training and upskilling

Work in a professional team

Meal allowance in excess of the statutory minimum

Multisport card

Free refreshments at work (drinks, fruit)

Company mental health support programme

Other employee benefits

Salary conditions

Basic salary of at least €1,700 (gross) per month, depending on experience of the candidate / plus monthly payments based on the bonus scheme applicable to the role

Application

If you are interested in this position, please send us your CV. Applications will be reviewed on an ongoing basis throughout the application period.

While we carefully review every application, we will contact only candidates whose qualifications best match the requirements of the position. Thank you for your understanding.

We look forward to receiving your application!