TECHNICAL WRITER- FLIGHT OPERATIONS

Job Description

JOB TITLE: TECHNICAL WRITER

DEPARTMENT: TECHNICAL WRITING

REPORTS TO: TECHNICAL WRITING LEAD

CLASSIFICATION: EXEMPT

CLEARANCE: SECRET

LOCATION: HOLLYWOOD, MD

Job Summary

The Flight Operations Technical Writer plays a critical role in ensuring the development of clear, concise, and accurate documentation. While the primary focus is within Flight Operations, this role also supports cross-functional areas including Quality Assurance, Engineering, and Production.

This position involves gathering, analyzing, and translating complex technical and operational information into user-friendly materials that align with both company standards and industry requirements. The Technical Writer ensures that all documentation effectively supports safe, efficient, and compliant operations while remaining accessible to a wide range of stakeholders.

Duties/ Responsibilities:

Create, review, and maintain technical documentation such as user manuals, reports, Standard Operating Procedures (SOP), and other related materials. Translate complex engineering and technical concepts into clear, concise, and understandable documentations for a variety of audiences.

Conduct interviews, observations, and workflow reviews to accurately capture real-world processes

Collect and analyze technical and operational information from Subject Matter Experts (SMEs) across Flight Operations, Quality Assurance, Engineering, and Production

Maintain content directory for documentation, ensuring version control, accessibility, and regular updates to keep documentation accurate and current

Regularly review and update documentation to reflect operational changes and lessons learned

Observe flight operations activities to validate accuracy and usability of procedures

Identify gaps, inconsistencies, or inefficiencies in existing documentation and workflows and update accordingly

Ensure that written materials are grammatically correct and maintain a consistent tone or voice

Identify and implement best practices to streamline documentation processes and improve efficiency and usability

Seek feedback from flight operations personnel and stakeholders to refine and improve documentation quality

Perform other duties as required

Basic Requirements:

Bachelor’s degree in Technical Writing, Communications, or related field

2-5 years of technical writing experience, preferably in aviation, UAS, engineering, or operational environment

Excellent written, editing, and oral communication skills (example writing will be requested from candidates)

Proven ability to work with cross-functional teams and independently (self-starter)

Ability and willingness to work under tight deadlines and support pursuits concurrently

Basic understanding of engineering, quality assurance, and flight operation concepts

Ability to synthesize complex technical concepts into clear, actionable content

Preferred Qualifications:

Excellent computer skills and proficiency using MS Office Suite (PowerPoint, SharePoint, Word, Outlook) and Adobe Acrobat

Experience with Unmanned Flight Operations and/or Aviation

Ability to obtain or currently possess and maintain a DoD Secret level security clearance (U.S. Citizenship required)

Physical Requirements

Ability to sit for extended periods while working on documentation

Full-time