Customer Service Representative

Top Talent Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Service Representative for their office in Larnaca, Cyprus.

Position: Customer Service Representative (Dutch)

Location: Larnaca, Cyprus

Work model: On-site

Employment type: Full-time

Remuneration: Competitive salary package

DUTIES AND RESPONSIBILITIES:

Provide high-quality customer support to users via phone, email and live chat

Assist customers with account-related, technical and platform-related inquiries

Support users with password resets, payments and general account management queries

Troubleshoot technical issues and provide clear, solution-oriented guidance

Maintain a professional and customer-focused approach across all interactions

Accurately document customer interactions and relevant case information

Escalate complex or unresolved issues to the appropriate internal teams

Meet defined quality, productivity, customer satisfaction and attendance targets.

REQUIREMENTS:

Native or fluent Dutch speaker

Fluent English

Completed secondary education

Previous customer service experience is an advantage

Good computer and technology skills

Strong communication and customer interaction skills

Good problem-solving abilities

Ability to multitask and work effectively under pressure

Friendly, reliable and customer-oriented approach

Clean criminal record

Willingness to relocate to and work on-site in Larnaca, Cyprus.

BENEFITS:

Unlimited performance-based bonus linked to KPIs

Relocation package for candidates moving to Cyprus

International working environment

Training provided

Opportunity to gain experience within a global gaming customer support environment and many more!

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