CDD - Consultant Manager Excellence Omnicale F/H

Consultant At Sofrecom

You will work with our clients (CXO, Orange France, Europe and MEA zone, all subsidiaries of the group, Orange Alliance) by accompanying our clients in the analysis of experience and customer relationship strategies on issues such as:

Accompanying strategies and organizational transformations around customer relationship, CX on all channels.

Performing an audit of the performance of a sales channel / contact centers

Optimizing operational performance, sales or reducing costs

Boosting omnichannel sales and channel transformation

Accompanying strategic reflections around omnichannel distribution models (role of channels, physical or digital)

As a manager, you may be involved in complex missions abroad, on several missions in parallel, and/or in the supervision of junior consultants on missions

Internally, you actively participate in the life and development of the Omnichannel Excellence domain and the firm:

Commercial development

Methodological and sectoral capitalization

Intelligence

You hold a higher education degree (Engineering School, Business School or University) and have at least 6 years of experience in consulting, marketing or strategic analysis and experience in telecommunications or customer relationship (other industries).

You have an analytical spirit (quantitative/qualitative) and synthesis combined with a very good sense of formalization.

An entrepreneurial and enthusiastic candidate, you are ready to implement your open-mindedness, curiosity and ability to work in a team at the service of our clients and you wish to evolve towards management functions.

You like to work on international issues and have excellent communication skills in English, both orally and in writing.

Innovative tools based on AI interest you and you are aware of the need to learn to use them in the service of clients and the organizations you accompany.

You join a young, multicultural and dynamic team with varied expertise. Work location: You work at the Orange Gardens site in Châtillon! Immerse yourself in an ecological and modern atmosphere!

Sofrecom is a consulting firm specializing in the development and transformation of telecom operators and institutional actors, from strategic thinking to operational implementation, a powerful network of expertise at the service of its clients in Europe, Africa, Asia and the Middle East. With more than 2800 employees including more than 300 consultants in France, from more than 30 nationalities, the Sofrecom Group is present in 11 countries. Being a consultant at Sofrecom means joining a consulting firm of human size, a subsidiary of Orange, a convivial working environment and the possibility of working on varied projects in France and abroad, within a dynamic and committed team. We work on key issues in the telecom sector: digital, customer experience, mobile financial services, Data/AI, market intelligence and strategy, management of change and transformation in B2B, wholesale or B2C.

You will join the excellence omnicale practice at Sofrecom.

Desired start date: Sep 01, 2026, 12:00AM

At Orange, only your skills matter.

Regardless of your age, gender, origin, background, religion, sexual orientation, disability, neuroatypicality, or appearance, we actively encourage diversity within our teams, as it constitutes a strength for the collective and a vector of innovation.

Orange is a disability-friendly company: do not hesitate to let us know about your specific needs.