Account Manager

The Role

As an Account Manager, you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market.

This is a remote vacancy open to candidates residing in Azerbaijan.

Job responsibilities

Expand and consolidate the company’s presence within the assigned territory (Azerbaijan);

Manage and enhance relationships with existing partners (tour operators, travel agencies, TMCs, OTAs), with a focus on increasing their commercial performance;

Collaborate closely with the Business Development and internal Sales teams to identify and capitalize on growth opportunities in the region;

Coordinate system training and onboarding for both new and existing partners;

Proactively represent and position the brand through regular product presentations, business meetings, and industry networking events;

Address partner queries and incident issues; provide exceptional day-to-day support to ensure partner satisfaction;

Oversee and ensure accuracy in transaction processing (payments control);

Prepare and deliver regular market and competitive analysis;

Maintain accurate and comprehensive records in CRM and internal systems;

Maximize and develop API deals with potential and existing partners.

Requirements

Minimum of 3 years of successful experience in account management or business development within B2B sectors of the travel industry;

Excellent knowledge of the Azerbaijani travel market and B2B networks (tour operators, travel agencies, TMCs, OTAs);

Fluent in Azerbaijani (native); English at least B2;

Strong interpersonal and relationship-building skills: proactive, results-oriented, and comfortable with innovative tech and fast-paced change;

Well-organized and capable of handling a large client portfolio and high volume of communications;

Analytical and detail-oriented; experienced in using CRM and digital tools for reporting and task management;

Experience with API-integrations.

Benefits

Flexible schedules and opportunity to work remotely;

Ambitious and supportive team who love what they do, appreciate each other, and grow together;

Internal programs for adaptation and training, development of soft skills, and leadership abilities;

Partial compensation for participating in external training and conferences;

Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world;

Corporate prices on hotels and travel services;

MyTime Day Off - an extra non-working day without loss of compensation.