Loans Officer

Role Description The Loans Officer is a full-time, on-site role based in Kampala, responsible for managing the end-to-end loan process for personal, business, and mortgage clients. Day-to-day tasks include meeting with prospective borrowers, assessing their financial needs, collecting and verifying documentation, and guiding clients through loan application procedures. The Loans Officer will evaluate creditworthiness, support underwriting activities, prepare and process loan origination paperwork, and ensure compliance with internal policies and regulatory requirements. The role also involves providing responsive customer service, explaining loan terms, handling inquiries, and maintaining accurate records to support ongoing portfolio monitoring and risk management. The Loans Officer will collaborate with finance and operations teams to achieve lending targets while maintaining high standards of client satisfaction.

Qualifications

Demonstrated experience in loan officer or lending roles, with strong knowledge of loan origination processes and lending products.

Solid understanding of finance principles and practices, including credit analysis, risk assessment, and financial documentation.

Experience supporting underwriting activities, including reviewing applications, verifying information, and ensuring compliance with policies.

Strong customer service skills, with the ability to communicate complex loan information clearly and build trust with clients.

Attention to detail and accuracy in processing applications, maintaining records, and following regulatory and internal compliance standards.

Proficiency with office and financial software tools; familiarity with loan management systems is an advantage.

Relevant academic background in Finance, Business, Economics, or a related field; professional certifications in lending or credit management are a plus.

Ability to work on-site in Kampala, manage multiple cases simultaneously, and collaborate effectively in a goal-oriented team environment.