Ombudsperson Liaison

Job Title

Analyst III

Job Description and Duties

The Division of the Ombudsperson receives and responds to inquiries and complaints received from youth, parents/caregivers, the public, advocacy groups, and others concerning the care of youth in juvenile justice facilities and policies, practices, and processes within juvenile justice secure facilities in California. Under the general direction of the Ombudsperson or Supervisor II, the Analyst III will serve in a non-supervisory, highly skilled and independent position responsible for the management of the most complex, sensitive, and highly visible complaint investigations. The position acts as the Ombudsperson's principal staff representative with public constituents and regularly interacts with high-level executives, Office of Youth and Community Restoration (OYCR) staff, Chief Probation Officers, law enforcement personnel, attorneys, and external stakeholders. The Analyst III has substantial responsibility for exercising independent judgement in the day-to-day management of a caseload and handling of investigating complex constituent complaints. The Analyst III manages regional efforts aimed at providing trainings and disseminating information on the personal rights of youth in juvenile justice facilities and the role of the Ombudsperson.

You will find additional information about the job in the Duty Statement.