Senior Support Engineer

Role: Application Support / Production Support Engineer

Key Responsibilities

Configure and support UAT (User Acceptance Testing) environments.

Manage customer onboarding activities and ensure smooth setup and integration.

Collaborate with development teams and provide support during new feature development and releases.

Investigate, troubleshoot, and resolve production issues within defined SLAs.

Monitor application health, system performance, and operational alerts.

Participate in incident management and root cause analysis activities.

Ensure system availability and operational stability.

Required Skills & Qualifications

Strong knowledge of UNIX/Linux commands and system administration concepts.

Hands-on experience with AWS Cloud services and infrastructure.

Good understanding of Java applications and ability to analyze Java code for troubleshooting purposes.

Experience in application support, production support, or related operational roles.

Knowledge of monitoring and alerting tools is preferred.

Strong analytical and problem-solving skills.

Excellent communication and stakeholder management skills.

Shift: Day Job