Finance Manager

Position Summary:

F&I Managers are responsible for the sale of finance and insurance programs and other appropriate after-sale protection items to new and used vehicle guests. F&I Managers are responsible for finalizing every transaction by making sure the deal is approved, funded, all applicable paperwork is accurate and complete and follow up with guests to make sure the sale is complete.

Goals and Expected Behaviors:

1.Increase/improve guest retention and loyalty for the entire dealership and company while achieving excellent guest service scores

Greet guests, employees and visitors with a smile in a friendly manner

Fulfill commitments

Assist guests anytime and anywhere in the dealership

Insure guests have a surprisingly great experience

Act, speak, dress and behave professionally at all times

Anticipate the guests needs by listening and asking clarifying questions

2.Manage finance and insurance department

Sells financing, credit life, extended contracts, warranties and after sale protection items

Convert cash deals to finance opportunities

Understands and complies with federal, state and local regulations that affect the new and used vehicle and finance departments

Completes all necessary paperwork for vehicle sales and leases

Insures accuracy and completeness of all paperwork for correct title, lien information, taxes, signatures and other documents before forwarding to accounting

Maintains orderly insurance files, takes all credit applications and insures collection of all finance and insurance fees

Create value in the vehicle and the dealership by knowing the product and what is available for the guest

3.Ensure Professional Guest Service

All deals are handled in a professional and ethical manner

Thoroughly explains aftermarket products and extended warranties to guests

Listens to the guest to determine what they are looking for and what protection items best meet their needs

4.Other duties as assigned

Essential Functions of the Position

Operate a phone, computer and other general office equipment

Work with the public in a professional and guest centric manner

Communicate with guests, vendors, managers, and co-workers

Listen to guests and understand what they are saying

Ability to read, understand and follow instructions

Answer questions regarding vehicles, the dealership and service

General knowledge of vehicles

Skills, Education and Certification Requirements:

Good computer skills and demonstrated ability to learn other programs

Ability to effectively build a rapport with others

Very strong listening skills

Valid in-state driver’s license

Acceptable motor vehicle record

Good communication skills

Organizational and time management skills

Attention to detail

Ability to accurately and efficiently complete forms and paperwork related to a deal

Resilient and creative

Associates Degree or equivalent experience

Physical Demands

Sits at a computer or other desk for extended periods of time

Operates a computer with a monitor

Operates a telephone

Travels throughout the dealership and lots occasionally on foot

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.

Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities

Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.

R2521